Vacancies at Interswitch

Vacancies at Interswitch Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Head, Second Level Support

Location: Nigeria
Employment Type: Permanent
Department: Group Core Operations

Job Purpose

• The Head, B2B support role balances customer support strategy with delivery and champions for people management, performance management, and enabling excellence in customer support delivery within the B2B space, upholding a consumer-centric focus and mindset of surpassing departmental expectations.
• The role is responsible for promoting organizational values.
  • Open Minded Collaboration
  • Customer Success
  • Empowered People
  • Innovation Excellence
  • Ethical Conduct

Key Responsibilities
Operations Management:

• Manage the activities of the team to ensure the smooth implementation of operational plans and realization of service level targets
• Manage cross-functional relationships with interfacing/support departments and external stakeholders to ensure compliance with quality and service delivery standards.
• Design and implement strategies geared towards improving the team (e.g., Interaction segregation to manage ticket volumes and facilitate speedy resolutions of queries).
• Conduct periodic procedural audits of Customer Support operations to ensure an efficient delivery service.
• Assist in continuously reviewing business processes, making recommendations for improvement, and implementing approved initiatives to ensure enhanced performance of the team.
• Recommend & implement tactical initiatives to improve service efficiencies & enhancements.

Incident Management & Problems Requests:

• Achieve increased productivity and minimize disruptions through the quick resolution of user queries during high severity incidents
• Act as an escalation point where difficult or controversial calls/cases are received.
• Raise and work with other heads of units on resolving reoccurring incidents/requests.

Broad Product/Service Understanding:

• Basic knowledge of transaction processing services, settlement, dispute, reporting and incident management process.
• Understand how customers use these services to support them appropriately.
• Basic knowledge of Postillion S1 Portal (Transaction Query transaction identification and transaction troubleshooting).
• Keeps abreast of changing and new products or services.

Continual Service Improvement:

• Supports specific activities and align individual expectations to improve process efficiencies and process optimization
• Think outside the box to solve persisting platform/process/people challenges by doing all that can be done to create and implement a lasting solution.
• Maintain and improve Customer support operations by the monitoring system, preparing and completing action plans and system and process improvement.

Performance Management:

• Assist in developing and implementing performance management and continuous improvement against established key performance indicators.
• Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
• Take interest and contribute to the development of your team member’s capabilities to meet team goals and objectives. They are the currency to achieving your team’s objectives.
• On-time performance delivery, ownership, and accountability for quality outcomes.

Education and Experience
Academic Qualification(s):

• A tertiary qualification (e.g. related to Information Technology) and/ or equivalent experience

Professional Qualification(s):

• ITIL V4 Foundations Certification (not mandatory but an added advantage)
• Other qualifications are not mandatory but recognized

Experience (Number of relevant years):

• At least 5 years’ experience in managing customer service delivery teams within a technology environment.
• Proven work experience as a supervisor or manager
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills.

Application Closing Date
9th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Innovation Lab Manager

Location: Lagos
Employment Type: Permanent
Department: Centre of Excellence

Job Purpose

• We are seeking an experienced Innovation Lab Manager to lead our innovation lab, drive innovation, and manage the day-to-day operations of the lab.
• The Innovation Lab Manager will work closely with cross-functional teams to identify new opportunities, develop and implement new products and services, and support the development of the overall innovation strategy.

Responsibilties

• Manage the day-to-day operations of the innovation lab, ensuring that projects are delivered on time, within budget, and meet quality standards.
• Work closely with cross-functional teams to identify new opportunities and develop new products and services that meet the needs of our customers and drive innovation.
• Develop and implement innovation strategies and initiatives that align with the overall business strategy
• Foster a culture of innovation and creativity within the innovation lab and across the organization.
• Manage a team of innovation specialists, designers, and engineers to deliver high-quality innovation projects.
• Develop and manage budgets and resources for the innovation lab, ensuring that the lab has the necessary tools, equipment, and resources to support innovation projects.
• Manage relationships with external partners and vendors to support innovation projects.
• Ensure that the innovation lab meets all safety, health, and environmental requirements.
• Develop and implement metrics and KPIs to track the success of innovation projects and initiatives.
• Keep up-to-date with industry trends and emerging technologies and use this knowledge to drive innovation within the organization.

Position Requirements

• Bachelor’s Degree in Business, Engineering, Design or a related field.
• Master’s degree is preferred.
• Minimum of 5 years of experience in innovation management, product development, or related fields.
• Strong leadership skills and experience in managing cross-functional teams.
• Experience in developing and implementing innovation strategies and initiatives.
• Experience in managing budgets and resources.
• Excellent communication, collaboration, and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience in working with external partners and vendors.
• Knowledge of emerging technologies and trends in the innovation space.

Application Closing Date
25th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager

Location: Lagos
Employment Type: Permanent
Department: Paymate – Digital Commerce & Merchant Acquiring

Job Purpose

• Operate as the product expert combining market analysis, end-user feedback, and technology knowledge to establish a distinctive product vision, short medium and long-term roadmap, and an effective engineering partnership to deliver world-class products at premium pricing.
• In charge of a product throughout its product lifecycle. That includes working out what customers want, helping the business to build the right product and then supporting the business to sell it. The Product Manager identifies user needs and work with cross-functional teams to manage product releases.
• Responsible for setting, prioritizing, and evaluating the work generated by an agile team in order to ensure impeccable features and functionality of the product.

Key Responsibilities

• Collaborate with cross-functional teams and approaches to define a compelling and feasible product vision for our platform strategy execution
• Translate platform vision into a product roadmap that balances customer needs with internal resources
• Conduct market research to determine market size, penetration, and opportunities
• Conceptualize, prioritize, and write succinct product requirements (typically as user stories and epics) to cross-functional working team
• Be a resident domain expert of product capabilities and functions / features
• Evangelize and train sales, marketing, support, operations and services delivery teams on the product capabilities
• Maintain and prioritize product backlog and track feature releases
• Communicate progress against roadmap and product performance across the cross-functional teams as well as throughout the organization
•  Partner with Engineering and Business Development teams to build and launch world-class products
• Refine product vision based on feedback from end users, support teams, and other internal and external stakeholders
• Track product effectiveness and continually work towards a tangible and sustained value proposition
• Ensure market messaging is consistent with product functionality and highlights distinctive value proposition(s)
• Providing vision and direction to the Agile development team and stakeholders throughout the project.
• Translate business strategy into product strategy and execute product strategy
• Provide insight to stakeholders on product and the market
• Participate in daily scrum meetings, planning, reviews and retrospectives
• Assist the development team in API development according to end-user needs
• Figure out use cases of the Value Added Services APIs
• Manage feature iteration throughout the product lifecycle
•  Manage clients’ API integrations and pipeline
•  Recommend changes to existing products based on customer feedback or industry trends
•  Participate in brainstorming sessions with members of other departments to generate new product ideas
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
•  Provide backlog management, iteration planning, and elaboration of the user stories
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goal
• Carry out competitor and market analysis
• Keep abreast with Agile/Scrum best practices and new trends.

Periodic Duties:

• Provide technical pre-sales support to the sales team
• Monitor, track and report financial performance of products within your portfolio

Special Tasks (Tasks performed by virtue of job position e.g. committee work, meetings):

• Act as Subject Matter Expert (SME) consultant for internal and external customers
• Represent Interswitch at presentations relating to products under purview.

Education and Experience
Academic Qualification(s):

• A good Degree in any Computer Science or any other relevant or related field of study from an accredited University.

Professional Qualification(s):

• Relevant Industry Certifications

Experience (Number of relevant years):

• 3+ years minimum experience in product management or related industry.

Key Skills and Competencies
Functional/ Technical:

• Product management
•  Project Management
• Agile methodology
• Research
• Data Analysis
• Critical Thinking
• Problem Solving

Behavioural:

• Leadership and Communication Skills
• Result-oriented
• Prioritization of Key Tasks
• Proactive and Innovative
• Pays Attention to Details

Application Closing Date
7th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Service Management Executive

Location: Lagos
Employment Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Purpose

• To coordinate the interaction between internal teams and customers while monitoring the provision of payment processing services and business solutions to customers to help them attain their business goals while building long-term capabilities.
• To identify trends in payment processing and provide strategic insights and recommendations to optimise processes, workflows, tools, and data, influence global consistency, increase productivity and drive operational excellence, business transformation and change management.
• To work with cross-functional teams within Interswitch to help resolve customers issues, challenges and pain points and implement services enhancements.

Responsibilities
Customer Service Planning and Service Delivery as per SLAs:

• Providing customer service support and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
• Participate in the development and delivery of operational plans in line with payments processing strategies that increase, expand, and strengthen the overall customer engagement and raise the visibility on key strategies, projects and initiatives and ascertain the consistent delivery of services as per the SLAs.
• Enforce service delivery adherence to established service level agreements through proactive monitoring and ongoing trend analysis.

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Customer Needs Clarification:

• Develop and implement mechanisms to receive customer feedback, coordinate service performance reviews, dissect current processes to highlight areas needing improvement for the department.
• Provide insights and recommendations to improve customers experience and Interswitch’s brand preference and to optimise revenue growth and channels.
• Design and conduct customer surveys, meet regularly with merchants to review service performance, and generate daily and weekly service performance report to provide insights on service trend analysis including service enhancements and improvements recommendation and online transactions reports to merchants and partners by liaising with the core operations teams.
• Investigate and research merchants’ issues, challenges, and pain points, gather additional information as needed, to successfully resolve or re-route the issue.
• Determine which issues need escalation or routing to other internal teams and follow-up until resolution.

Design and Implementation:

• Monitor the efficiency and effectiveness of merchant channel design and implementation, measure channel transaction growth and optimisation and provide insights and recommendations to enable new designs and enhancements based on merchants, market and industry trends.
• Contribute to merchants’ case resolutions through the engagement in the development near and long-term workflow strategies and implementations.
• Support the long-term merchants’ services strategy and delivery model and continuous improvements of business processes.
• Lead efforts that help build an excellent, agile, and scalable merchant ecosystem by anticipating how decisions are made, persistently exploring and uncovering their business needs and value drivers.
• Identifying, prioritising, and supporting execution of opportunities and initiatives that address those needs.

Product and Solution Development:

• Develop and continuously enhance the architecture of new services based on customers’ requirements and in line with Interswitch’s infrastructure to ascertain that all customers are appropriately serviced.
• Review and analyse data from a variety of sources to effectively plan and manage the successful transition of approved payment processing solutions, including enabling the release of new solutions into the Interswitch payment processing environment, the replacement or updates of existing solutions, the removal a solution or component from services.
• Run beta and pilot programmes by collaborating with merchants, subject expert matters and business leaders to identify opportunities to refine service architecture and current lending services and develop new services based on market and industry trends.

Customer Experiences Implementation:

• Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing.
• Use data to draw insights, identify trends and opportunities, influence business decisions and ascertain business value realisation taking into account market data and customers feedback.
• Coordinate the piloting of new products or enhancements and provide feedback to the product teams to optimise products adoption and positioning
• Deliver on assigned merchant issues and tasks using provided platforms and tools, provide feedback and input to improve product and service designs and to expand business and technical catalogues.
• Pilot new services initiatives and carry out quality assurance on deployed solutions.
• Collaborate with cross-functional teams to provide direction and support, streamline processes, gain efficiencies and enhance the overall user experience.

Stakeholder Engagement and Serve as Advocate and Mentor:

• Assist with stakeholder engagement by arranging actions, meetings, events and supporting materials to promote stakeholder understanding and commitment.
• Develop long-term customer relationships and partnerships by introducing and presenting Interswitch’s offerings as well as by keeping up-to-date with current developments and trends in payment processing and industry knowledge.
• Serve as an advocate for Interswitch’s brand, products and services, as an evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
• Act as a mentor and coach to team members and merchants while fostering an environment of mutual respect and trust among senior-level team members.

Requirements
General Education:

• University First Degree in Business Administration, Information Technology, Marketing and Sales, Finance, or related fields.

General Experience:

• At least 5 years’ experience in Services Management roles ideally within reputable financial institutions or the payments industry, including a minimum of 3 years in service delivery.

Skills
Understands Buying Influencer Needs:

• Works without supervision and provides technical guidance when required to quickly and accurately define the needs of the key buying influencers.
• Seeks to understand buyer needs; Determines the root of buyer needs; Uncovers buyer’s goals; Seeks buyer need priorities; Assesses channel relationship needs and expectations.

Builds Customer Loyalty:

• Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organisation’s ability.
• Typically works without supervision and may provide technical guidance.
• Recognises importance of customer loyalty; Demonstrates respect for the customer; Provides solutions to the customers’ problems; Empathises with customers; Balances appropriate focus on tasks and service; Services diverse customers; Describes impact of customer experience; Explains customer experience and related loyalty metrics; Identifies important interaction points with customers; Focuses on simplicity when addressing the customer; Takes responsibility for addressing customer concerns; Leverages available resources to meet customer needs; Collaborates with team members to best serve customers.

Customer and Market Analysis:

• Conducts research and analyses data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Customer-Focused Approach:

• Works without supervision and provides technical guidance when required to orient the seller’s organisation around delivering to the key needs of their customers.
• Uses common terminology; Elevates partner insights; Collaborates with customers; Keeps customer at centre of sale.

Diagnoses Needs with Questions:

• Works without supervision and provides technical guidance when required to ask questions that encourage the client to talk openly about their key objectives and challenges.
• Allows responses to guide conversations; Uses golden silence; Encourages clients to speak freely; Asks open-ended questions.

Initiates Compelling Sales Conversations:

• Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
• Adds value through perspective; Leverages pre-call prep; Confirms client understanding; Leverages pre-call prep for partnerships; Proposes mutually valuable agenda; Provides context for conversations.

Service Into Sales:

• Works with full competence to recognise sales opportunities during service interactions to enhance overall customer service.
• Typically works without supervision and may provide technical guidance.
• Recognises clues for additional needs; Transitions from service conversation to sales conversation; Presents products and solutions in a compelling way; Closes with appropriate next steps; Refers additional customer needs to appropriate team.

Understands Customer Needs:

• Works without supervision and provides technical guidance when required to articulate the customer needs in the customer’s business language and business context.
• Understands customer context; Uncovers customer Key Performance Indicators; Articulates customer objectives; Adds value to partnerships.

Customer Service Delivery:

• Works without supervision while providing technical guidance as needed on meeting high customer service standards.

Masters Service Conversations:

• Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply and close.
• Typically works without supervision and may provide technical guidance.
• Confirms customer satisfaction; Confirms understanding; Delivers unwelcome or unexpected news; Documents service-interaction efforts; Gains customer confidence and cooperation; Highlights positive outcomes; Leverages open and closed questions; Manages scope creep; Provides alternatives when an item is out of stock or unavailable; Recognises conversation barriers; Shares clear and correct information; Uses appropriate tone of voice.

Application Closing Date
24th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Owner (Digital Infrastructure & Managed Services)

Location: Nigeria
Employment Type: Permanent
Department: Systegra – Digital Infrastructure & Managed Services

Job Purpose

• To execute the strategy for allocated products, by planning and coordinating resources, to enable the timely development and implementation of quality solutions and products.
• To drive the scope of the product development and optimisation, including breaking down this scope into specifications, features, and user stories in collaboration with cross-functional stakeholders.
• To act as an ambassador for the product and a primary contact for related queries.
• To work closely with cross-functional stakeholders to analyse these queries and align the product roadmap to strategic goals.

Responsibilities
Performance Improvement through Business Intelligence

• Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods.
• Support data-driven analysis to identify opportunities for product / service improvement.
• Serve as an advocate for data-driven product design, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
• Gather and analyse data and information to assist in the ideation, design, and continuous improvement of product specifications, features and roadmap developed by the engineering teams.

Product Training, Information and Business Advice:

• Identify product training needs and develop product training courses to fill gaps in existing programmes, methods, or tools and run training programmes for specific areas using prepared content.
• Serve as the first point of contact, to resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.
• Provide advanced product / service information and respond to complex customer questions about the product / service.
• Act as mentor and coach to junior team members while fostering an environment of mutual respect and trust among senior- level team members.

Agile Release Planning and Project Coordination:

• Support the formulation of the annual planning based on roadmaps and the development of business cases in support of the governance process.
• Lead, plan and replan product releases as they are produced to ensure timely updates and to deliver the planned benefits as early as possible in the product life-cycle.
• Coordinate activities and initiatives across Interswitch on issues and matters related to the product, including managing relationships with internal key stakeholders, service providers and vendors to facilitate smooth development and implementation of the product.
• Identify, understand, and share customers’ needs during scrum meetings to translate them into product measurable features; map customer journey to get a sense of their motivations, future needs, and pain points to improve the customer experience and deliver business value.

Product Management:

• Communicate product strategy and functionality across Interswitch, review product documentation and collateral.
• Assist in managing the product throughout its life-cycle, while ascertaining business relevance, adoption and continuous improvement.
• Perform analyses to stay abreast of trends in the marketplace to ensure the product’s competitive position.
• Manage, prioritise, and facilitate the refinement of the product backlog to ascertain that the engineering teams are delivering the right enhancements that realise the product vision and drive customer experience.
• Identify shortcomings in existing processes, systems and procedures, and use established change management programmes to address them.
• Drive the continuous upgrading and enhancement of the product and the operating environment to maintain currency with technological progress, industry trends, competitive intelligence, economic change, and all business needs.

Promote Customer Focus and Experiences:

• Develop internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Support the implementation of differentiating customer experience initiatives, stories and processes.
• Manage and maintain efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth user stories available and ready in team backlog.
• Coordinate the piloting of new products or features with clients, feedback the reviews, issues and defect to the project team for resolution to ensure the deployment of a fully functional and reliable product.

Requirements
Education:

• University First Degree in Business, Computer science, Statistics or Finance related field

Experience:

• At least 6 years’ experience in Product Owner / Management roles ideally within reputable financial institutions or the payments industry.

Application Closing Date
19th June, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Market Insight and Research Executive

Location: Nigeria
Department: PayToken – Payment Cards & Tokens

Job Purpose

• Develop analysis and reporting capabilities turning data into actionable insights aiding business decisions.
• Initiate and drive activities to make business insights/performance management across the Group

Key Responsibilities

• Participate in business analysis activities to gather requirements
• Oversees the collection of market data with the aim of supporting business decision and strategy
• Source for and acquire data where required.
• Clean & integrate acquired data to ensure its fit for use.
• Analyze data to generate actionable insights for reporting purpose.
• Provide support as required to assist clients in applying insights to their business.
• Drive technical assistance to other team members
• Provide training and assistance to users for ad hoc reports.
• Replace manual reports with Dashboards using Visual Best practices
• Develop research report to keep the business abreast of market and industry trends/ patterns
• Design and implement best practices, guidelines and repeatable processes as it relates to job functions.
• Coordinates activities of the different groups within Paytoken by ensuring that their activities tie up to objectives set up at the beginning of the year.
• Analyses group performance and organise group sessions to discuss trends and likely occurrences in the market.

Education and Experience

• Candidates should possess relevant qualifications and work experience.

Application Closing Date
8th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Operations Administrator

Location: Nigeria
Department: Group Legal & Compliance

Job Purpose

• The Legal Operations Administrator is a role within the Legal Department with the responsibility for ensuring the Legal department operates effectively and efficiently within its prescribed procedures while meeting and exceeding timelines for the delivery of legal services across the Group.
• The role holder has overall responsibility for the Legal department’s technology, tools, processes, governance, policies and procedures, controls, training and continuous improvement.
• The role holder would be required to improve the existing frameworks and procedures for the effective and efficient management of the legal team.
• This will include developing and embedding automations, data reporting systems, legal tasks tracking systems, risk management tools and processes to demonstrate risk controls, a framework for the management and data analysis of the legal panel, data analysis frameworks to produce reporting templates to provide valuable and practical insights into the legal function including dashboards and, technology tools to enhance the legal function etc.

Key Responsibilities
Legal operations:

• The Legal team is required to work smarter, be more agile and deliver excellent service to our stakeholders.
• The role holder would be charged with optimising the delivery of legal services by developing and streamlining processes to create value.
• The role holder would be required to deliver improvement in the manner the legal department delivers its services to its stakeholders with an emphasis on the use of technology

Process automation:

•  Strategic use of automation solutions to drive efficiency

Data Analyses:

• Ability to extract legal data to enable the Legal Department make data driven decisions

Firm and vendor management:

• Develop analytics to measure effectiveness of law firms and other vendors engaged by the legal department

Knowledge management:

• Improving or developing centralised repositories of knowledge for key precedents, templates, transaction bibles or standard documents.

Strategic planning:

• Helping to define the Legal team’s goals and priorities to reflect the Interswitch Group’s vision and strategy. This would include assisting the legal leadership team in defining our strategy to deliver continuous improvement by identifying better ways of working, removing bottlenecks and waste, mitigating risks and using legal technology with a view to develop a high performing team.

Technology and Business Intelligence:

• To understand how such innovation can enhance our operations/have bigger impact / optimise productivity

Risk management:

• Responsibility for Legal risk management

Education & Experience

• Candidates should possess a University Degree
• Minimum of 5 years experience implementing process improvement.

Competencies:
The Person:

• The role combines technology management & deployment, data analytics, project management, risk management and  learning & development. We are looking for an individual who understands legal systems & processes and can deliver continuous improvements to existing processes.
• Experience working in a legal environment may also be an advantage
• Sound business judgment & strong influencing skills
• Ability to initiate and drive results
• Ability to listen and communicate effectively with internal and external stakeholders
• Strong written and oral communication skills
• Desire for continuous improvement and developing knowledge in new areas
• Ability to prioritise and manage workflows
• Accuracy and attention to detail
• Adaptable and flexible
• Willingness to drive and implement change.

Application Closing Date
8th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: UI / UX Designer

Location: Nigeria
Employment Type: Permanent
Department: Centre of Excellence

Job Purpose

• To conduct user research, such as interviews and surveys, and use that information to create visual representations such as sitemaps, user flows, and customer journey maps, as well as design elements such as wireframes, mock-ups, and prototypes.
• Additionally, to create a positive user experience by designing the overall functionality of the product or service and iterating upon it using user centered design thinking principles.

Responsibilities

• User research: Conducting user research to understand the needs and pain points of users and using this information to inform the design of new products and services.
• Prototyping: Creating low-fidelity and high-fidelity prototypes to test and iterate on new product concepts, in collaboration with other members of the lab team.
• User testing: Conducting user testing to validate product concepts and ensure that they meet the needs and expectations of users.
• Collaboration: Collaborating with other members of the innovation lab team, including engineers, product managers, and business strategists, to ensure that UX design is integrated throughout the product development process.
• Design strategy: Developing a design strategy that aligns with the lab’s overall goals and objectives and ensures that the user experience is at the forefront of all product development activities.
• UX design leadership: Providing leadership and guidance to other UX designers within the lab, mentoring and coaching them to develop their skills and capabilities.
• Innovation: Staying up to date with the latest design trends and technologies, and actively contributing to the lab’s innovation efforts by proposing new ideas and approaches to improve the user experience of products and services.

Education

• General Education  – B.Sc. Computer Science or related field of study from an accredited University
• Industry Certifications
• IDF, Google UX Certs, IDEO U etc.

Experience:
General Experience:

• At least 4 years’ experience in User Experience Design
• Development and execution of Product Experiences to achieve Problem-Solution-fit.
• 2 years’ experience in Design Thinking Practices.

Functional Competencies:

• User Research
• Interaction Design
• Information Architecture
• Visual Design
• Storyboarding, Prototyping
• Usability Testing
• Lean Startup & Agile methodology
• Design Thinking
• Customer Engagement.

Behavioral Competencies:

• Empathy
• Curiosity
• Critical Thinking
• Creativity
• Communication
• User Advocacy
• Collaboration.

Soft Skills:

• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation.
• Be excited about research and showcase knowledge in the industry’s latest trends and technologies.

Application Closing Date
9th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Engineer

Location: Nigeria
Department: Paymate – Digital Commerce & Merchant Acquiring

Job Purpose

• To design, document and implement tests to expose bugs, and work with teams to checkmate the recurrence of errors in order to meet high quality standards.

Responsibilities

• Adhere to the pre-defined QA process and apply same in the assigned Engineering cluster or any other assigned tasks.
• Employ Continuous Testing techniques to prevent quality issues during the development phase and ensure post-deployment satisfaction of internal and external customers.
• Ensures that software quality measures comply with regulatory standards, industry standards, and accepted best practices
• Performs the pre-testing phase of application development by participating in requirement reviews to identify potential problem areas, and make the appropriate recommendations
• Follow the automation test strategy, implement and maintain tests
• Implement performance tests to report on system capability and limits.
• Ensure security best practices for developed applications
• Find, investigate, track, reproduce and document bugs.
• Co-ordinate software releases to ensure seamless deployments every time.
• Participate in product performance engineering discussions and seek to reduce production incidences and customer dissatisfaction
• Identifies, reports, guides and tracks the rectification of faults in products during development stage.

Education and Experience
Academic Qualifications:

• Candidates should possess minimum of an HND / B.Sc Degree in Computer / System / Electrical / Electronic Engineering / Computer Science or a related discipline.

Professional Qualifications:

• Optional , ISTQB is a plus.

Experience:

• 1 – 2 years hands on experience in Testing and Automation.

Application Closing Date
9th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compensation and Benefits Officer

Location: Nigeria
Employment Type: Permanent
Department: Group HR & Admin

Job Purpose

• To prepare and process an accurate payroll for the organization to enable the consistent and timely remuneration of Interswitch employees.
• Managing and optimizing benefits administration to contribute to the engagement and retention of employees.
• Ensuring that all statutory requirements of the organization relating to employee compensation and benefits are duly fulfilled to mitigate against the risk and related costs of non compliance.

Responsibilities

• Compile comprehensive reports on the key compensation and benefits KPIs as input in the overall HR Shared Services reporting and identify key trends, insights and opportunities to enable data driven decision making.
• Support the design and delivery of employee incentive programs; provide relevant financial, operational, and business performance analyses; investigate and analyze external practices.
• Implement and optimize the administration of benefits, including the enrolment of employees on the correct benefits scheme, liaising with the service providers on behalf of employees and to identify the best possible deal for the organization to contribute to the satisfaction and engagement of employees
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Prepare and accurate, timely payroll as per the contractual agreements with all employees on time every month to enable the timely payment of salaries and wages to employees. Ensure that all statutory deductions are accurately captured and paid when due to mitigate against the reputational and financial risk of non compliance.

Requirements
Education:

• First Degree (Social Science, or Mathematics)

Experience:

•  Experience dealing with data and numbers (3 years).

Behavioral Competencies:

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying root causes; sees the main consequences and implications of different options.
• Interprets and applies key financial indicators to make better business decisions. Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Steps up to address difficult issues, saying what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
• Plans and prioritizes work to meet commitments aligned with organizational goals. Makes skillful use of resources and support to deliver efficient, high quality work.
• Rebounds from setbacks and adversity when facing difficult situations. Skillfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Skills:

•  Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Works without supervision and provides technical guidance when required on designing and implementing equitable, market-based and cost-effective reward and recognition systems.
• Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
• Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
• Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.
• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• Works with full competence to use database reporting tools and techniques.Typically works without supervision and may provide technical guidance.
• Works with full competence to create and run queries and interact with various database interfaces and query languages. Typically works without supervision and may provide technical guidance.
• Works without supervision and provides technical guidance when required to continuously provide effective solutions and value to the client’s organization.
• Communicates successes and challenges, Makes measurable contributions, Monitors client value perception.

Application Closing Date
8th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Service Reconciliations Executive

Location: Nigeria
Department: Group Core Operations

Job Purpose

• To deliver standard business operations/monitoring services to retain existing customers in relation to reconciliation of internal systems and external systems.

Key Responsibilities

• Deliver standard business operations services to retain existing customers in relation to reconciliation of internal systems and external partner value delivery information.

Transaction Reconciliation:

• Reconcile the amounts credited to Interswitch by settlement bank against what Interswitch debited itself to remit to card acceptors for the Co-acquiring services (VISA, Verve cross border, UPI, Discover, Amex, JCB etc)
• Reconcile transaction details from Card scheme against transaction details from Interswitch settlement reports for the Third-party processing services (GTB, ABP, EBN etc)
• Reconcile Independent Network Member transactions against details hosted within Interswitch (i.e. PTSPs, Terminal Owners) for resettlement where applicable.
• Reconcile transaction details from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity. i.e. Postilion switches, Product Platforms, 3rd Party Apps deployed at ISW (e.g. GMPP)
• Reconcile transaction details between internal Interswitch systems and external value delivery systems for all transactions to allow for settlement adjustment where value has not been delivered as expected (Telcos, Billers, Financial institutions etc)

Business Account reconciliation reporting:

• Generate Account entries reports for the Finance Mgt team with respect to entries to be found in the suspense/operating accounts used for transaction processing (POS Settlement account, Co-acquiring settlement account, UPI settlement account, Verve global settlement account etc)

Value Monitoring:

• Pending transactions Monitoring & resolution
• Service Notification monitoring & resolution

Data Collection & Analysis:

• Collate and analyse data using pre-set tools, methods and formats.

Education and Experience
Academic Qualification(s):

• B.Eng. / B.Sc. in a relevant field.

Professional Qualification(s):

•  N/A however relevant experience in EFT systems is an advantage

Experience (Number of relevant years):

• 0 – 2 years.

Application Closing Date
8th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online