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MTN Nigeria | Recruitment

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  • Requirements
    Education:

    • First Degree in Marketing, Business, or a related discipline. MBA is a plus.
    • CIM is a plus.
    • Fluent in English

    Experience:
    6 –13 years of work experience, which includes

    • Experience working in a medium- to large organization.
    • Minimum of 3+ years of work experience in marketing or product/project management with a strong commercial acumen (ideally in the telecommunications, FMCG, or consulting industries)
    • Proven track record of managing high-value customer segments and driving revenue growth
    • Hands-on product management and development experience, including defining, launching, and optimizing products and services.
    • Demonstrated project management experience and excellence in driving cross-functional projects with multiple stakeholders.
    • Strong analytical and quantitative skills; ability to use data and metrics to make informed decisions.
    • Ability to work effectively in a fast-paced and dynamic environment.
    • High Proficiency in Excel, PowerPoint, and Other Digital Tools

    Application Closing Date
    15th July, 2024 (10:59 PM).

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online

     

Job Title: Analyst – Lifestyle Services

 

Requisition ID: 4438

Location: Nigeria (Hybrid)

Employment Type: Full-time

Job Category: MTN Level 2

Reports To: Manager – Lifestyle Service

Division: Digital Services

 

Mission

 

Execute the division’s lifestyle service strategy by identifying, developing, and managing compelling and competitive lifestyle and VAS to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

 

Description

 

Collaborate closely with Digital Business Development to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new Lifestyle and VAS for multiple customer segments according to the approved business plan and roadmap.

Document, develop, implement, test, launch, and review digital products and services (lifestyle and VAS) according to the relevant policies, procedures, and processes to exceed targets as specified in the business plan.

Develop, document, and maintain the policies, procedures, and processes for the development of Lifestyle and VAS using product concept documents, market requirement documents, feature descriptions, use cases, storyboards, and data flow diagrams as may be required.

Develop and update accurate, current, data-driven, relevant, and understandable analysis, FAQs, and information packs to guide the use of Lifestyle and VAS.

Solicit feedback from customers to continuously improve RMS (music, podcasts, and other) experiences, journeys, and interfaces.

Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on Lifestyle and VAS.

Monitor and improve NPS related to lifestyle and VAS.

Collaborate with the Digital Business Development team, if necessary, to develop and conduct training programs and technical support guides to introduce new Lifestyle and VAS to internal and external stakeholders, as may be required.

 

Requirements
Education:

  • A First Degree in Business Administration, Business Management, Marketing, Social  Sciences or any related discipline
  • Certification or training in (Agile) Project Management will be an added advantage.
  • Fluent in English

Experience:
3–7 years of work experience, which includes:

  • A minimum of three (3) years working in a small- or medium-sized organization
  • Experience in  customer service service, growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
  • Excellent  communication, interpersonal, and writing skills; advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
  • Experience in information technology, OTT, or telecommunications will be an advantage.
  • The ability to analyze customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.

Application Closing Date
15th July, 2024 (10:59 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

  • Eliminate/minimize downtime/disruptions to  service delivery due to IT problems/issues
  • Formulate and maintain Customer relationship strategies to satisfy MTN Nigeria customers
  • Develop IT/IS action plan to address identified issues with customer satisfaction
  • Manage Major Incidents and Problems across all IS Enterprise Systems
  • Ensure operational procedures and practices are well defined, documented and consistently applied
  • Monitor & manage the entire incident lifecycle as it progresses through IT/IS and /or related interfaces within the organization

 

Requirements
Education:

  • First  Degree in Information Technology or any related discipline
  • ITILv3 Expert Certificate (IT Service Management)
  • Fluent in English

Experience:
6 – 13 years’ experience which includes:

  • Minimum 3 years IT Service Support and Delivery
  • Experience working in a medium to large organization

Application Closing Date
15th July, 2024 (10:59 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

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