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Job Title: Experienced Front Desk Personnel (Female)

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House 5 Royal Comfort Limited is a 3-Star Hotel committed to the delivery of excellent customer satisfaction and experience.

We are recruiting to fill the position below:

Job Title: Experienced Front Desk Personnel (Female)

Location: Agidingbi, Lagos
Employment Type: Full-time

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments.

Requirements

  • Candidates should possess a Bachelor’s Degree with relevant work experience.

Application Closing Date
15th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: hr@gatewayaviation.com.ng using ”Experienced Front Desk” as the subject of the mail.

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