MTN Nigeria | Recruitment
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Administrator – Global Sourcing and Supply Chain
Requisition ID: 4542
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 1
Reports To: General Manager – Global Sourcing and Supply Chain
Division: Finance
Mission
- To provide administrative support services to the Global Sourcing and Supply Chain department in MTNN and thus contribute to the smooth operations of the department.
Description
- Provide day-to-day administrative support for the GSSC department.
- Coordinate the scheduling of the sourcing committee meetings with the company secretariat and follow up with the committee members to confirm their availability and attendance at the meeting.
- Coordinate the scheduling of bi-weekly and quarterly departmental meetings, manage and update the action tracker sourcing committee meetings with the company secretariat, and follow up with the committee members to confirm their availability and attendance at the meeting.
- Collate sourcing committee transaction list, agenda, conflict of interests sign-off sheets, minutes of committee meetings, etc.
- Develop and maintain an efficient documentation and filing (electronic and hard) process, assisting in the filing of statutory documents.
- Schedule, coordinate, track, and report all departmental travel. Manage the departmental travel budget to ensure strict adherence to budget provisions.
- Monitor departmental leave utilization.
- Collate monthly activity reports from different units within the department.
- Respond to internal and external customers queries and refer to the appropriate teams to resolve.
Requirements
Education:
- A First Degree in relevant discipline
- Fluent in English.
Experience:
- 1 – 3 years’ experience in an area of specialization, with experience working with others
- Experience working in a small to medium organization.
Application Closing Date
15th July, 2024 (10:59 PM).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Requisition ID: 4552
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – SME Segment Management
Division: Enterprise Business
Mission
- To develop and execute strategic marketing plans for the micro-subsegment of Nigeria’s MSME market segment and achieve market and value share goals in the short, medium, and long term, in line with MTNN strategic objectives.
Description
- Plan and develop Small and Medium Segment growth strategy in conjunction with Solution Development, Brand & Communications, Sales Enablement, and other relevant units across MTNN.
- Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product or service delivery, marketing spend, average revenue per user (ARPU), return on investment (ROI), as well as proposing next steps.
- Develop creative and innovative approaches to drive sustainable growth in the SME segment market.
- Provide direction for the development of communications to drive understanding of value propositions and achieve business objectives.
- Drive innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, the launch of products, product or process innovation, business model innovation, etc.
- Utilize strong analytics skills to understand customer behavior and position solutions, working with relevant units across the business.
- Apply research skills to accomplish business objectives; analyze data, search for patterns and trends, and develop key findings, conclusions, and indicated actions from qualitative and quantitative customer research.
- Provide support for advertising, promotions, and events independently from the concept stage (agency briefing, script-storyboard development) to execution (production-flighting).
- Identify, review, and monitor the demographic and vertical profiles of the SME segment.
- Ensure the SME segment marketing strategies are based on clear value propositions that are aligned to maximize existing and new opportunities.
- Evaluate new market opportunities for expansion and revenue growth.
- Provide solution delivery and performance tracking support to Senior Manager, SME segment.
- Drive technology and ICT usage and uptake across small and medium segments in Nigeria.
- Implement key decisions made by the Senior Manager, SME Segment, ensuring that they are tailored to the needs of the segment.
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- Review market and internal conditions, develop marketing strategies that grow MTNN’s revenue streams, exceed individual targets and objectives, and assist the department in planning and developing budgets for the upcoming year.
- Integrate quality management procedures into all business processes within the SME Segment function and their effective deployment on a day-to-day basis.
- Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all set targets and KPI’s are met or exceeded.
- Provide any other necessary assistance required in support of the business plan or tactical plans agreed on an ad hoc basis.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Requirements
Education:- A First Degree in Business Administration, Marketing, Economics, Finance, or any related discipline
- Fluent in English
- A Master’s Degree in business administration will be an added advantage.
Experience:
6 – 13 years’ experience, which includes:- A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
- Experience working in a medium- to large organization
- Experience in the enterprise market in the telecommunications industry
- Experience in developing propositions, channel development, and sourcing new business opportunities
- Knowledge of the functions and operations of the telecommunications industry.
Application Closing Date
15th July, 2024 (10:59 PM).Job Title: Manager – Self Service and Digital Platform Support
Requisition ID: 4491
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – Consumer Operation Support
Division: Customer Relations and ExperienceMission
- To empower MTN Nigeria customers with seamless, intuitive, and effective self-service options across digital platforms, enhancing customer satisfaction, reducing support costs, and driving self-service channel NPS and adoption.
Description
- Track and monitor self-service operations and ensure action is taken to improve and realize NPS targets and self-service adoption targets.
- Create a roadmap outlining key milestones, timelines, and resource allocation for self-service enhancements.
- Continuously evaluate the usability, effectiveness, and user experience of all digital self-service platforms.
- Lead optimization efforts to improve navigation, functionality, content relevance, and the overall customer experience.
- Develop and execute a comprehensive strategy to expand and optimize self-service offerings across all digital platforms, including the IVR system. This includes designing intuitive IVR menus, call flows, and voice prompts.
- Create a roadmap outlining key milestones, timelines, and resource allocations for self-service and IVR enhancements.
- Leverage data analytics to track key self-service metrics (e.g., usage rates, resolution rates, customer satisfaction) across all digital platforms, including IVR.
- Analyze customer feedback and behavior on digital platforms, including IVR interactions, to identify pain points, opportunities for improvement, and areas for further self-service expansion.
- Create a roadmap outlining key milestones, timelines, and resource allocation for self-service and IVR enhancements.
- Actively participate in the documentation of user stories, manage product backlog and prioritization of key digital channel initiatives related to self-service, and prioritizing customer current and potential pain points.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Requirements
Education:- A First Degree in Social Science or any related field
- An MBA or Master’s degree in a relevant field is desirable.
- Agile project management certification is an added advantage.
- PMP Certification
Experience:
6 –13 years of work experience, which includes:- Minimum of 5 years of experience in customer service service, digital support, or a related field within the telecommunications industry.
- A proven track record in managing digital platforms, self-service tools, or knowledge bases.
- Demonstrated experience in using data analytics to drive improvements in customer experience or self-service adoption.
- Experience in agile project management.
- Experience in generative AI
- Experience in product development.
- Experience in using design thinking.
- Experience in change management.
- Experience in content creation.
Application Closing Date
15th July, 2024 (10:59 PM).How to Apply
Interested and qualified candidates should:
Click here to apply onlineJob Title: Manager – Proposition and Customer Insights Prepaid
Requisition ID: 4473
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – Consumer Segment HV
Division: Marketing
Mission
Create and drive the overarching high-value prepaid strategy for MTN Nigeria to drive quality customer acquisition, lead an integrated go-to-market strategy, and execute customer engagement programs to create sustainable and profitable market volume and value growth for the high-value prepaid segment within the consumer segment.
To assist and support the Senior Manager, High Value Segment—Consumer Segment Group, in the implementation of strategies to achieve agreed business objectives.
