We are recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: NigeriaÂ
Job Type: Full-time
Job Description
- We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together!
Main Tasks & Responsibilities
- Represent Bolt in Nigeria
- Support Bolt’s Ride-hailing users and help them get the most out of our apps
- Support our business partners in daily interactions with our users
- Create loyal fans by showing them we really care.
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
About You
- You understand what outstanding customer support looks like and be ready to go the extra mile
- You welcome challenges with an open mind and see them as opportunities
- You are always ready to put customers first and be passionate about helping others
- You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- You are a hustler, not stopping after 20 obstacles a day
- You have excellent spoken and written English skills, any other language is a plus You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
- You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
- Basic Google Sheets/Excel knowledge is a plus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: General Manager
Location: NigeriaÂ
Job Type: Full-time
About the Role
- We are looking for an experienced General Manager in Nigeria to lead our Ride-hailing business.
- You will be responsible for leading the market, developing and nurturing critical relationships that will grow our business, strengthen our position and build drivers & riders growth, engagement and retention while managing a high-performing team.
- This strategic role will be the interface between our business and the key city/country stakeholders (i.e. regulators, government officials, local communities etc).
- You will be working closely with the local operations team, Regional manager, HQ teams (ie Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS).
- This is a critical, impactful and highly rewarding role: Nigeria is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible.
Main Tasks and Responsibilities
- Lead the financial and strategic planning process and be responsible for its implementation for Nigeria
- Define, implement and optimize local business and operational strategies/goals with the local operations team
- Advocating and elevating Bolt’s brand, product and service by working closely with local authorities and policy makers
- Expand Bolt’s presence and services across the country
- Establish strategic partnerships with local fleet owners and other relevant businesses/entities
- Identify trends, risks and improvement opportunities on a local level that may impact the business
- Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drives growth and efficiency
- Take ownership of Bolt’s growth in Nigeria by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.
About You
- You have a Bachelor’s Degree in Economics, Finance or other analytical subject
- You have 7+ years of experience in an operations management or general management role
- You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
- You are a hustler, not stopping after several obstacles a day
- You are highly analytical and have a data-driven mindset with excellent Excel skills
- You are passionate about new technologies and ridesharing
- You have a strong sense of ownership with a hands-on approach
- You are comfortable with developing business frameworks to support your strategies and decisions
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Application Closing Date
Not Specified.
