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Client Service Officer – Apply



Whip-smart Service Providers

Location: Yaba, Lagos.

Full job description

The CSO will be responsible for managing the client service operations in an Insurance Brokers firm. Key responsibilities include overseeing transactions and claims management, tracking commission payments, preparing policy documentation, managing policy renewals, and maintaining insurance registers.


Track and manage transactions and claims with insurance companies.

▪ Track commission payments from insurance companies.

▪ Prepare broking, placing and renewal slips with premium computation for different classes of insurance.

▪ Send renewal notice to clients and ensure that policies are renewed.

▪ Prepare pre and post renewal insurance registers of various clients.

▪ Follow up with customers on premium due and process premium remittance to insurance companies.

▪ Request premium quotes and prices from insurance companies. ▪ Organize a document filing system that is easily accessible.

▪ Organize filing system for important and confidential company documents. ▪ Maintain company calendar and schedule appointments.

▪ Assist in the collating and preparation of monthly, quarterly, and yearly regulatory reports.

▪ Resolve customer complaints and issues in a timely manner.

▪ Manage databases and input data and records.

▪ Collaborate with team members to achieve better results.


▪ Bachelor’s degree in Business Administration or an industry-related field

▪ Previous work experience as a CSO or similar role

▪ Proven experience as a Client Service Officer, with at least 2 years

▪ Excellent communication and presentation skills

▪ Strong interpersonal and communication skills

▪ Proactive approach to problem-solving

▪ In-depth understanding of the insurance industry.

▪ Experience in client service management and a proven track record of improving client satisfaction and retention are essential.

Job Type: Full-time

Pay: ₦150,000.00 – ₦200,000.00 per month

Ability to commute/relocate:

  • Lagos: Reliably commute or planning to relocate before starting work (Required)


  • Customer support: 1 year (Preferred)

Apply Here

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