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Recruitment for Customer Service Officer (Call Center) at MacTay Consulting
- Recruitment for Customer Service Officer (Call Center) at MacTay Consulting
MacTay Consulting is one of the oldest and most respected consulting firms in Nigeria. Since 1982, the company has supported business growth by offering strategic human resource (HR) services across Africa. MacTay is widely recognized for delivering results that make a real impact.
Job Title:
Customer Service Officer (Call Center)
(Career resources)
Location:
Lagos
Employment Type:
Full-time
Job Brief
MacTay Consulting is hiring Customer Service Officers (Call Center)—smart, friendly, and solution-oriented individuals who can provide excellent customer support. In this role, you’ll interact with customers via phone, email, or live chat, resolving inquiries, sharing product information, addressing complaints, and assisting with account issues. You’ll be expected to follow company guidelines and aim to deliver a satisfying experience with every interaction.
(Remote work solutions | career resources)
To succeed as a Customer Service Officer (Call Center), you must be polite, proactive, and able to resolve issues efficiently. You’ll also need to meet key performance indicators such as call response times and customer satisfaction scores.
Responsibilities
As a Customer Service Officer (Call Center), your responsibilities will include:
- Handling incoming calls regarding billing, services, and complaints.
- Identifying and resolving customer issues promptly and effectively.
- Recommending suitable products or services based on customer needs.
- Accurately documenting each call, complaint, and resolution in the system.
- Adhering to company service standards and policies.
- Staying informed about the latest company products, services, and policies to provide accurate information.
Requirements and Skills
To be considered for this role, candidates must have:
- A Bachelor’s degree in any discipline.
- 0–1 year of relevant experience (fresh graduates are encouraged to apply).
- Strong verbal communication and active listening skills.
- A customer-focused and approachable attitude.
- NYSC completion is mandatory.
- Basic understanding of customer service practices.
Salary
₦220,000 per month
Application Closing Date
30th August, 2025
How to Apply
If you’re interested and meet the qualifications, kindly Click Here to Apply Online
Frequently Asked Questions (FAQs)
1. What does a Customer Service Officer (Call Center) do?
They assist customers via phone, resolving issues, providing information, and handling complaints.
2. Where is the job located?
The role is based in Lagos, Nigeria.
3. Do I need previous work experience?
No. Candidates with 0 to 1 year of experience—including fresh graduates—are welcome to apply.
4. Do I need to complete NYSC before applying?
Yes. NYSC completion is a requirement for this position.
5. What is the monthly salary?
The salary is ₦220,000 per month.
6. What is the deadline for applications?
Applications close on 30th August, 2025.
7. How can I apply?
Simply click the link in the “How to Apply” section above to submit your application.
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