Recruitment At iPNX Nigeria Limited

Job Title: Business Analyst

Location: Nigeria
Employment Type: Full Time

Job Description

• The purpose of this job is for the Business Analyst to find ways to improve process efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
• The Business Analyst would continuously deliver value to the Divisions and Departments along the lines of strategy execution, operational efficiency and Business Continuity.
• The role will gather and document business requirements, assist in streamlining processes, research various solutions and work collaboratively with business stakeholders and technical teams to document and implement the solution.

Duties and Responsibilities

• Participate in requirements definition sessions with stakeholders to capture business requirements
• Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, business process descriptions, use cases, and workflow analysis
• Evaluate and create business requirements document in sufficient detail to support solution development and or system implementation.
• Develops mockups to test out ideas, then iterates them based on user feedback. Create use cases and other artifacts such as user stories.
• Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
• Lead process discovery, re-engineering, improvement and analysis sessions to identify activities or tasks that are
• repeatable, inefficient and recommend improvements.
• Review process data to determine/ensure that the output of the process are achieving the desired results.

Requirements

• University Degree in Computer  Science, Information Technology,  Management Information System, Business Management & Other Related courses (2.2/ Upper Credit Minimum)
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage
• Professional Qualification (ECBA, CCBA, CBPP) an added advantage
• 2-4 years’ experience as a Business
• Analyst/Business Process Analyst
• Understanding of workflows, processes, and their representation using standard modelling techniques.
• Experience translating business requirements into actionable user stories for development teams
• Strong analytical skills, ability to abstract & systematic approach to problem solving.

Renumeration
N278,000 Net + Other benefits.

Application Closing Date
30th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Title and Location as the subject of the mail.

Job Title: OSP Planning and Design Technician

Locations: Nigeria
Employment Type: Full-time

Responsibilities

• Conduct Site surveys for study and planning of new FTTH deployment.
• Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
• FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
• Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
• Preparation of BoM for FTTH OSP projects.
• Preparation of High Level project scope description.
• Preparation of fiber cabling plan and splice plans for FTTH projects.
• Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
• Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
• Conduct joint surveys with project team to resolve variation and change in scope issues.
• Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
• Accuracy of Bill of Materials within tolerance limits.
• The percentage of time site surveys are done within schedule without unnecessary re-visits.

Requirements

• HND in Electrical/Electronics/Computer Engineering/Computer Science, Information Systems. However, field experience for Non- science or engineering backgrounds can be considered.
• Experience using CAD (Autocad, Visio) and Microsoft office software.
• Excellent communication skill.
• Analytical and problem solving skills.
• Prioritizing work.
• Generating & maintaining accurate records.
• Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
• Ability to use fibre tools e.g optical power metre, light source and OTDR.

Salary
N200,000 Monthly (Net) plus Other benefits.

Application Closing Date
30th October, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Title and Location as the subject of the mail.

Job Title: Credit Control Officer

Location: Nigeria

Job Description

• To ensure consistent operational cash inflow into the business by regular billing of customers and receivable management in strict compliance with credit policy.

Duties and Responsibilities

• Ensure money collectable from sales and takings are received in collection accounts and are fully reconciled to bank in order to block all cash leakages and loss of fund which may result in shareholders’ fund depletion.
• Ensure WHT receipts are collected, properly accounted for and allocated in accordance with the company’s credit
• policy.
• Follow up on receivable in accordance to the credit policy, collect and allocate payments.
• Ensure timely reconciliation whenever there is disparity between customer’s payment and invoices.
• Ensure the receivable aging complies with the company credit policy.
• Weekly submission of Follow up Reports and monthly submission of Credit policy compliance report.

Requirements

• Minimum of 2.2 / Upper Credit B.Sc / HND Degree in Accounting or any related course.
• Minimum of 2 years experience in related field.
• Proficient use of basic  data analytics software, e.g. Excel, Word.
• Ability to optimize work processes.
• Knowledge of accounts receivables.
• Knowledge of general accounting principles.

Renumeration
N130,000 Net + other benefits

Application Closing Date
30th October, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Position and Location as the subject of the mail.

Job Title: Team Lead, Data Center Operations

Location: Nigeria
Employment Type: Full-time

Duties and Responsibilities

• Ensure adequate management of all data centre operations by adhering to all set Service Level Agreements on all Key Performance Indicators.
• Negotiate with Service providers, ensuring delivery of efficiencies
• Capacity and Property Management and cost savings as well as conducting capacity planning, general capacity reviews, driving infrastructure efficiencies across the various
• Implementation of heat and smoke detection and fire suppression to fully achieve efficiencies and compliance to IPNX standards
• Ensure adequate cooling and power availability at all Data Centres, Collocated sites and all Central Office locations.
• Support the implementation of a Disaster Recovery Plan for infrastructure facilities and ensure the processes used for facilitating recovery are more flexible, context based and  collaborative
• Activate and coordinate a Disaster Recovery Plan (DCP) support function and processes that are scalable and based on demonstrated recovery needs

Requirements

• University Degree in Telecommunications / Electrical Electronics Engineering/Computer Science (2.2/Upper Credit Minimum)
• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• 3+ years’ experience in Telecommunications Operations management
• 3+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Proficient at report writing, creating and presenting presentations
• Ability to propose systems design and configuration improvements
• Negotiation, facilitation and consensus building skills
• Capable of supporting hundreds of systems both virtual and physical
• Good communicator and able to clearly articulate complex issues and technologies
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Knowledge of Data Centre management will be an advantage.

Application Closing Date
30th September, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Position and Location as the subject of the mail.

Job Title: Data Engineer

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a Data Engineer to join our Lagos team. This role is to drive the organization’s data-driven decision-making by collecting, analyzing, and interpreting complex datasets.
• As a key member of our team, the incumbent will collaborate with cross -functional teams to identify business needs, design data solutions, and implement strategies for effective data management.
• From constructing data pipelines to generating actionable insights, this role plays a pivotal part in shaping the organization’s data infrastructure.
• The successful candidate will leverage advanced analytical skills, programming proficiency, and a strategic mindset to contribute to the optimization of processes and support informed business strategies.

Responsibilities

• Develop and implement robust data collection processes, ensuring accuracy through regular validation checks
• Design and maintain databases to store and retrieve data efficiently.
• Optimize database performance, troubleshoot issues, and ensure data integrity.
• Utilize statistical methods and tools to analyze large datasets. Interpret trends, patterns, and anomalies, providing actionable insights for decision-making
• Implement Extract, Transform, Load (ETL) processes to transform raw data into usable formats. Streamline and automate data workflows for efficiency.
• Create visually compelling reports and dashboards using tools like Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms.  Communicate complex findings to both technical and non-technical stakeholders.
• Work closely with teams from various departments to understand their data needs. Collaborate on projects and provide data-driven insights to support business goals.
• Monitor data systems for performance and efficiency. Identify opportunities for optimization and implement improvements to enhance overall data processing.
• Document data processes, methodologies, and best practices. Share knowledge within the team and contribute to the development of a robust data knowledge base.

Qualification and Experience

• Bachelor’s degree in Computer Science, Data Science, Statistics, or a related field.
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications will be an added advantage
• Experience in extracting, cleaning, and analyzing data to generate actionable insights. Proficient in creating reports and dashboards for various stakeholders.
• Proven track record in designing, implementing, and maintaining databases. Knowledgeable in database optimization, indexing, and troubleshooting.
• Hands-on experience with Extract, Transform, Load (ETL) processes, ensuring efficient data transformation and integration across systems.
• Proficient in creating compelling visualizations using tools such as Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms. Ability to  communicate complex findings through visual representation.
• Demonstrated ability to work collaboratively with teams from various departments, understanding their data needs, and providing valuable insights.
• Managed and prioritized multiple data-related projects, ensuring timely delivery and meeting business objectives.
• Ability to manage multiple priorities and deliver high quality results within deadlines.

Application Closing Date
9th October, 2024.

Method of Application
Interested and qualified candidates should send their Resume to: uenobong@ipnxnigeria.net using the Job Title as the subject of the mail.

Job Title: Treasury Manager

Location: Nigeria
Employment Type: Full-time

Job Description

• The purpose of this job is to evaluate and execute M&A and other investment opportunities as well as handle Deal structuring (Debts / Equity) and other transaction-related matters including attending to Investors and related Stakeholders and managing relationships with banks and other stakeholders on financing requirements.

Responsibilities

• Negotiate and structure financial details.
• Contribute to competitive bid proposals and formal presentations.
• Tactically develop the ideal weighted average cost of capital (WACC) for optimal value.
• Develop a Financial risk model in line with the country’s macro-economic variables.
• Responsible for dealing with Banks, Investors, Advisers, and the related regulatory.
• Lead the finance team on any ad-hoc financial evaluation of initiatives.
• Work closely with managers and provide advice, expertise, and guidance to management with regard to the unit(s) of assignment addressing finance-related aspects of business decisions.

Requirements

• First degree in a Finance, Accounting, Economics or related fields (2.1/Upper Credit Minimum).
• An MBA or relevant post-graduate/ professional qualification((CIMA, CFA, ACCA, ICAN, etc)
• Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role
• Expert knowledge in Corporate Finance
• Expert knowledge in Bank transactions
• Expert knowledge in Financial Analysis & Modelling
• Expert knowledge in Fundraising and Deal structuring
• Expert knowledge in Relationship Management

Application Closing Date
30th September, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Position and Location as the subject of the mail.

Job Title: Project Supervisor (OSP)

Location: Nigeria
Employment Type: Full Time

Job Description

• The Project Supervisor will be directly responsible for and actively involved in project execution planning, monitoring and control, stakeholders engagement and risk averting, in an effective manner that ensures projects are delivered to time, quality and scope.
• The role will typically involve everyday visit to project sites to ensure project objectives are not compromised and where necessary, guide the contractor to solve complex installation problems.
• The project supervisor is also responsible for final integration & commissioning of service terminals(GPON or P2P) within acceptable loss levels and submitting test reports required for service fulfillment and maintenance operations.

Duties and Responsibilities

• Acknowledge and take ownership of projects once it is assigned to you by your teamlead.
• Complete project design pack study and review, 24 hrs after assignment. Note: Project design pack includes the BOM, HLPD and design drawing.
• Have a clear & integrated knowledge of project objectives, assumptions and risks. Ensure the contractor have this same understanding to avert scope creeps.
• Provide daily project work plan and activity reports to team lead/data analyst, every day, throughout the duration of the project.
• Provide prompt updates on issues/challenges that may impact project delivery dates.
• Sign out and move materials to project site, in a timely manner.
• Review quality of materials supplied to site by contractor (e.g. PVC, HDPE, GI pipes, iron rods, e.t.c) and ensure they meet ipNX standards. Reject sub-standard materials and escalate back to your TeamLead.
• Ensure compliance with all safety regulations in line with SHE standards, e.g. working at heights, working around power lines, working in greenfield environments, working around underground utilities, working at night,
• e.t.c.
• Submit MST or P2P splice report sheets, OTDR trace test and hand-over reports.
• Attend all project meetings – weekly review meetings, on-site kick-off meetings, divisional meetings, customer triggered meetings, emergency meetings.

Requirements

• University Degree in Telecoms, Engineering or Applied  Sciences.
• Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.
• Over 2 years of proven track record in the supervision of fiber infrastructure projects in Estates (MDU/MTUs), High Streets (Metro) and Highways (long distance).
• Sound knowledge of fiber network architectures, designs & splice plans.
• Proficient use of fiber test tools e.g. OTDR, power meter & Light source,VFL.
• Proficient use of basic  data analytics software, e.g. Excel, Word, Google live sheets.
• Proficient use of design soft wares e.g. AutoCAD, Visio/GIS tools e.t.c.
• FTTH and P2P fiber maintenance experience is a distinct advantage i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs, understanding loss budgets.

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Title and Location as the subject of the mail.

Job Title: Solutions & Research Engineer

Location: Nigeria
Employment Type: Full-time

Job Description

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Duties and Responsibilities

• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high level system design and the development of proofs of solution and value.
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Adhere to controls to provide security for operating systems, software, and data.
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.

Requirements

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• MSc involving Engineering, Sciences, Mathematics or similar fields
• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)

Application Closing Date
30th September, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Title and Location as the subject of the mail.

Job Title: Billing Support Officer

Location: Nigeria
Employment Type: Contract

Job Summary

• The Billing Support Officer deals with customers’ complaints via telephone and emails.
• They are required to handle a variety of functions, including end-to-end resolution of billing issues.
• Officers make an important contribution to customer satisfaction by providing a prompt, efficient, and courteous service to callers.

Responsibilities

• Ensure customer satisfaction at every contact via phone on all billing issues/enquiries.
• Excellent listening, questioning, and  communication skills.
• Adhere to telephone etiquette.
• Inform customers by explaining procedures, answering questions, and providing information and feedback.
• Ensure a prompt response to inbound calls.
• Must be clear, direct, and not vague in their communication with customers.
• Manage large amounts of inbound and/or outbound calls in a timely manner.
• Meet personal/team qualitative and quantitative call targets.
• Follow communication scripts when handling different billing topics.
• Identify customers’ needs, clarify information, and provide solutions and/or alternatives.
• Ensure prompt and accurate response to tickets.
• Provide excellent customer service in such a way that we can retain customers.
• Must be the voice of the customer.
• Ensure that the call abandonment rate is less than 10%.
• Maintain a call completion rate of 90%.
• Ensure that inbound calls are picked before the third ring.
• Must promptly escalate issues that they cannot handle to their supervisor.
• Must avoid keeping the customer waiting on a call.
• Identify and escalate priority issues observed.

Qualifications / Experience / Skills
Minimum Requirements:

• HND / B.Sc in any Discipline
• Minimum Experience: 6 months experience in a contact center

Experience in:

• Customer Relations
• Sales
• Marketing
• Human Relations

Skills:

• Customer focus
• Tech-savvy
• Action-oriented
• Drive results
• Cultivate innovation
• Ability to optimize work processes
• Resilience
• Self-development
• Ability to set priorities and manage time effectively
• Good oral and written communication
• Team player
• Nimble learning
• Computer literacy
• Familiarity with  CRM systems and practices
• Telephone etiquette
• Strong phone, verbal, and written communication skills along with active listening
• Knowledge of Microsoft Office (Excel, PowerPoint, Word, etc.).

Application Closing Date
18th September, 2024.

Method of Application
Interested and qualified candidates should send their cover letter, resume and credentials to: uenobong@ipnxnigeria.net using the Job Title as the subject of the mail.

Job Titles: Finance, Human Resources and Admin Intern

Locations: Abuja (FCT), Lagos, Oyo and Rivers
Employment Type: NYSC

General Requirements

• NYSC interns (2024 Batch B stream 2 corps members or if you have 10+ months remaining you can also apply)
• B.Sc (2.1 minimum) / HND (Upper Credit minimum)
• WAEC (minimum 6B’s & C’s)
• Tech Savvy
• Customer Focus
• Drive Results.

Salary and Benefits

• Competitive stipend (N80,000 monthly)
• Mentorship.

Application Closing Date
25th September, 2024.

Method of Application
Interested and qualified candidates should send the pdf format of their CV, Cover letter, NYSC Call-Up letter, University / Polytechnic Certificate, WAEC / NECO Result, Birth Certificate, and Passport Photograph to: resume@ipnxnigeria.net using the Job title as the subject of the mail.