Recovery Officer (N215,000 Monthly) at Fort Knox Outsourcing (6 Openings)

 

Job Title: Recovery Officer (Microfinance / Fintech)
Locations: Lagos, Abuja (FCT), Ogun, Ondo, Osun, Oyo
Employment Type: Full-time
Salary: N215,000 Monthly

Fort Knox Outsourcing is a third-party service provider supporting businesses in Nigeria by sourcing, selecting, and deploying employment-ready talent in line with client specifications. The company helps organizations achieve economic, strategic, and operational efficiency through outsourcing solutions.

The company is currently recruiting to fill the position below:

Job Title: Recovery Officer (Microfinance / Fintech)

Locations: Abuja (FCT), Lagos, Ogun, Ondo, Osun, Oyo
Employment Type: Full-time

Key Responsibilities

• Recover overdue loans through outbound calls, SMS, WhatsApp, and physical visits where required.
• Engage defaulting customers to negotiate realistic repayment plans.
• Conduct customer tracing and skip-tracing using fintech tools and field intelligence.
• Update CRM/loan management systems with accurate recovery notes and payment commitments.
• Meet daily, weekly, and monthly recovery targets.
• Collaborate with credit, risk, and customer service teams to resolve repayment issues.
• Escalate high-risk accounts and support legal recovery processes when necessary.
• Prepare recovery performance reports and portfolio status updates.
• Ensure compliance with regulatory guidelines and company policies.
• Maintain professionalism and ethical conduct during all customer engagements.

Requirements

• Minimum of OND, HND, or B.Sc in any discipline.
• 1–3 years’ experience in loan recovery, debt collection, or fintech/microfinance operations is an advantage.
• Experience with digital lending platforms or loan management systems preferred.
• Strong negotiation, persuasion, and customer engagement skills.
• Ability to work with targets in a fast-paced fintech environment.
• Good knowledge of Lagos routes and field recovery operations.
• Basic proficiency in Microsoft Excel and mobile recovery tools.
• High integrity, resilience, and results-driven mindset.

Salary

N215,000 Monthly

Application Closing Date: 30th March, 2026

How to Apply

Interested candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and Location as the subject of the email.