Job Openings at Smash Technology

Smash Technology is a diversified tech group committed to leveraging technology to serve clients both locally and internationally. Originally focused on Transport Investment, the company has expanded into various thriving sectors, including E-hailing, E-commerce, Food Delivery, Booking Platforms, Virtual Office Solutions, Travel, Real Estate, and Social Networking. Smash Technology is built on nearly a decade of visionary leadership, dedication, and the collective expertise of a highly committed team aligned with the brand’s mission and vision.

We are currently hiring for the following roles:

Job Title: Branch Operation Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

This role is ideal for someone with a strong background in operations management, excellent leadership skills, and a passion for driving business success and customer satisfaction.

Key Responsibilities

Branch Operations Management:

Oversee all operational functions at the branch, ensuring smooth and efficient operations.
Implement policies and procedures to ensure compliance with company standards and regulatory requirements.
Monitor and manage branch performance, including service delivery, operational efficiency, and cost control.
Staff Management and Development:

Lead, supervise, and train branch staff, ensuring they meet performance standards.
Create a positive work environment, promote teamwork, and resolve employee conflicts.
Conduct performance evaluations, set goals, and provide coaching for staff development.

Customer Service Excellence:

Ensure high levels of customer satisfaction by monitoring service quality and resolving customer complaints or issues.
Develop and implement strategies to improve the customer experience and retain clients.

Financial Management:

Manage branch financial operations, including budgets, expense control, and revenue generation.
Monitor financial targets and implement strategies to achieve branch profitability goals.
Ensure proper cash handling and inventory management.
Compliance and Risk Management:

Ensure the branch complies with all regulatory requirements, including health and safety standards, banking regulations (if applicable), and internal policies.
Conduct regular audits to monitor compliance and identify areas for improvement.
Identify and mitigate potential operational risks.

Operational Reporting:

Generate and analyze reports related to branch performance, including sales, productivity, customer service, and compliance.
Provide regular updates to senior management on branch activities and performance.

Process Improvement:

Identify and implement process improvements to increase operational efficiency and reduce costs.
Collaborate with other departments or branches to improve overall business performance.
Sales and Business Development:

Support the branch’s sales and marketing activities, ensuring that branch targets are met.
Participate in local community events and develop business relationships to increase the branch’s visibility and customer base.

Performance Metrics

Achievement of branch revenue and profitability targets.
Customer satisfaction and service delivery standards.
Employee performance and retention rates.
Compliance with regulatory and internal standards.

Key Skills and Qualifications

Bachelor’s Degree in Business Administration, Management, or a related field (preferred).
Proven experience in branch operations, management, or a similar role, typically 4 – 7 years.
Strong leadership skills and the ability to manage and motivate a team.
Excellent customer service, communication, and interpersonal skills.
Ability to analyze data, monitor performance, and develop action plans.
Proficiency in Microsoft Office Suite or other business software (CRM, ERP, etc.).
Knowledge of industry-specific regulations and standards (e.g., banking, insurance).
Strong problem-solving skills and the ability to make decisions under pressure.
Ability to manage multiple tasks and prioritize effectively.

Working Conditions:

Full-time position, typically with standard working hours.
May require occasional travel or after-hours work for special events or emergencies.
Ability to adapt to a fast-paced environment.

Application Closing Date
30th April, 2025.

How to Apply
Interested and qualified candidates should send their resume and cover letter to: Hr@smashtechgroup.com using Job Title as the subject of the mail.

Job Title: Executive Assistant to the CEO (Female)

Location: Nigeria
Employment Type: Full Time

Job Summary

We are seeking an experienced and highly skilled female Executive Assistant to provide administrative support to the Chief Executive Officer (CEO) of Smash Technology Limited.
The successful candidate will be responsible for managing the CEO’s schedule, coordinating travel arrangements, preparing correspondence, and performing various administrative tasks.
The ideal candidate will be proactive, highly organized, and able to maintain confidentiality.

Responsibilities

Manage the CEO’s schedule, including coordinating meetings, appointments, and travel arrangements
Prepare and coordinate correspondence, reports, and presentations on behalf of the CEO
Develop and implement administrative processes and procedures to ensure efficient operation of the CEO’s office
Provide administrative support for board meetings, including preparing agendas, minutes, and other materials
Coordinate and arrange events, conferences, and meetings on behalf of the CEO
Develop and maintain relationships with key stakeholders, including investors, partners, and customers
Maintain confidentiality and handle sensitive information with discretion
Perform other administrative tasks as required

Requirements

Bachelor’s Degree in Business Administration, Management, or related field
At least 3 years of experience as an Executive Assistant or in a similar administrative role
Proven track record of providing exceptional administrative support to senior-level executives
Excellent communication, organizational, and time management skills
Ability to maintain confidentiality and handle sensitive information with discretion
Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Ability to work in a fast-paced environment and adapt to changing priorities

Qualifications

Master’s Degree in Business Administration, Management, or related field
Experience working in the technology industry
Certification in administrative assistance, such as Certified Administrative Professional (CAP) or Certified Executive Secretary (CES)

Application Closing Date
28th April, 2025.

How to Apply
Interested and qualified candidates should send their resume and cover letter to: Hr@smashtechgroup.com using Job Title as the subject of the mail

Job Title: Female Private Chef (Executive Residence)

Location: Nigeria
Employment Type: Full-time

Job Overview

We are seeking a highly skilled, professional, and experienced Female Private Chef to manage all culinary operations at the private residence of a high-profile CEO.
The ideal candidate will be responsible for preparing a variety of high-quality meals, maintaining impeccable kitchen hygiene, and meeting the dietary and lifestyle preferences of the CEO and household.

Key Responsibilities

Plan and prepare daily meals (breakfast, lunch, dinner, snacks) in line with dietary requirements, preferences, and nutritional goals.
Create customized menus that align with the CEO’s taste and health requirements, including occasional guests.
Ensure kitchen cleanliness, food safety, and high standards of hygiene at all times.
Source, purchase, and manage inventory of high-quality, fresh ingredients.
Manage kitchen equipment and ensure their maintenance and proper functioning.
Accommodate special occasions, events, or entertaining needs at the residence.
Maintain discretion and confidentiality in all household matters.
Collaborate with household staff to ensure smooth kitchen operations and overall household harmony.

Requirements

Proven experience as a Private Chef, Executive Chef, or similar role (experience in high-profile homes and restaurant is an advantage).
Culinary certification or degree from a recognized culinary school.
Knowledge of diverse cuisines (local and international) and dietary requirements.
Strong understanding of food safety, sanitation, and hygiene standards.
High level of professionalism, discretion, and confidentiality.
Ability to work flexible hours, including weekends or holidays if required.
Excellent organizational and time management skills.
Clean background and character references.
Must reside in or around Kubwa, Gwarinpa, Dutse, or Galadimawa for ease of commute.

Remuneration

Attractive and competitive salary, based on experience and expertise.

Application Closing Date
30th April, 2025.

Method of Application
Interested and qualified candidates should send their CV to: Hr@smashtechgroup.com using the Job Title as the subject of the mail.

Position: Visa Processing Officer

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Summary:
We are looking for a meticulous and well-organized Visa Processing Officer to join our team. The ideal candidate will manage visa applications, ensure compliance with embassy requirements, and assist clients throughout the visa application process.

Key Responsibilities:

• Manage and process client visa applications with accuracy and thoroughness.
• Advise clients on visa requirements, documentation, and application procedures.
• Liaise with embassies, consulates, and other authorities for visa processing.
• Monitor and update clients on the status of their applications.
• Ensure adherence to immigration laws and travel regulations.
• Maintain organized records and accurate documentation of all visa-related transactions.
• Help resolve visa issues and delays.
• Stay informed about changes in visa rules, embassy protocols, and travel restrictions.
• Work collaboratively with internal teams such as ticketing and customer service.
• Handle client information with confidentiality and professionalism.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, International Relations, Tourism, or a related field.
• At least 2 years of experience in visa processing or travel consulting.
• In-depth knowledge of visa processes for destinations like the UK, US, Canada, Schengen, and UAE.
• Excellent communication and interpersonal abilities.
• High attention to detail and multitasking skills.
• Proficiency in Microsoft Office and visa platforms.
• Ability to meet deadlines in a fast-paced environment.

Preferred Skills:

• Previous experience in a travel agency or visa consultancy.
• Familiarity with online visa portals and embassy procedures.
• Strong customer service and problem-solving mindset.

Benefits:

• Competitive salary and performance bonuses.
• Training and career development opportunities.
• Friendly, team-oriented work environment.
• Paid leave and other standard benefits.

Application Deadline: 18th April, 2025
How to Apply:
Send your CV and Cover Letter (in one document) to Hr@smashtechgroup.com with the subject: “Application for Visa Processing Officer”.

Position: Customer Support Officer

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Summary:
We are in search of a Customer Support Officer who will manage customer inquiries and provide prompt and efficient support through various channels such as phone, email, and live chat. The ideal candidate is empathetic, solution-oriented, and driven by customer satisfaction.

Key Responsibilities:

Customer Interaction:

• Serve as the initial point of contact for customer inquiries via multiple communication channels.
• Respond professionally to questions related to services, products, or accounts.
• Deliver clear and helpful information to ensure a satisfactory resolution.

Issue Resolution:

• Troubleshoot technical and service-related issues.
• Coordinate with internal teams to resolve complex concerns.
• Escalate unresolved issues appropriately.

Product & Service Knowledge:

• Maintain a deep understanding of products, services, and policies.
• Keep up with updates and service changes.
• Guide users through the use of tools, websites, and applications.

Documentation:

• Accurately log interactions in CRM systems.
• Keep detailed records of customer concerns and solutions.
• Share recurring issues and feedback with management.

Customer Retention:

• Provide excellent service to build loyalty and promote return business.
• Recommend suitable services or upgrades based on client needs.

Collaboration:

• Participate in team meetings and training sessions.
• Contribute to support documentation like FAQs and user guides.

Skills & Qualifications:

• Minimum of a High School Diploma (Bachelor’s degree preferred).
• 2 – 5 years of relevant experience in customer support.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in CRM tools (Zendesk, Freshdesk, Salesforce).
• Strong attention to detail and multitasking ability.

Working Conditions:

• Full-time role (may include weekends/evenings based on business needs).
• Onsite or hybrid work options available.
• Overtime may be required during busy periods.

Application Deadline: 16th April, 2025
How to Apply:
Send your updated CV to Hr@smashtechgroup.com using the job title as the email subject.

Position: Administrative Manager

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Overview:
We are hiring an experienced Administrative Manager to oversee the company’s administrative operations. The role includes supporting senior management, optimizing office procedures, and leading the administrative team.

Key Responsibilities:

Office Operations:

• Ensure smooth daily office activities and workflow.
• Manage facility upkeep, supplies, and logistics.
• Enforce company administrative procedures and policies.

Team Management:

• Supervise administrative personnel.
• Allocate duties, provide coaching, and conduct performance evaluations.
• Implement staff development initiatives.

Communication & Coordination:

• Serve as a liaison between departments and leadership.
• Manage communications and document distribution.

Scheduling & Events:

• Handle calendar management, meeting schedules, and travel planning.
• Organize internal events and meetings.

Finance & Procurement:

• Support budget planning and expense tracking.
• Process office-related invoices and suggest cost-saving measures.

Records Management:

• Oversee filing systems and document storage.
• Maintain sensitive information in line with data privacy policies.

Compliance & Safety:

• Ensure compliance with health and safety guidelines and company policies.

Qualifications:

• Bachelor’s degree in Business Administration or related field.
• Minimum of 4 years in administrative roles, with 2+ years in management.
• Proficiency in MS Office and office management tools.
• Strong leadership, communication, and multitasking skills.

Application Deadline: 28th April, 2025
How to Apply:
Send your updated CV to Hr@smashtechgroup.com using the job title as the subject.

Position: Mobile Developer (Onsite)

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time
Technology Stack: Flutter

Key Responsibilities:

• Develop high-performance mobile apps using Flutter and Dart.
• Convert UI/UX wireframes into functional mobile applications.
• Implement efficient state management solutions.
• Integrate APIs and backend services.
• Develop fintech features: wallets, KYC, payment logs, etc.
• Collaborate with cross-functional teams on app design and testing.
• Optimize app speed, memory, and cross-device performance.
• Write and maintain test cases, including UI and integration tests.
• Use CI/CD for builds and deployment.

Requirements:

• Bachelor’s degree.
• Minimum of 3 years’ hands-on experience in mobile development.

Application Deadline: 14th April, 2025
How to Apply:
Send your CV and Cover Letter (in one document) to Hr@smashtechgroup.com with the subject: “Mobile Developer”.

Position: Graphics Designer (Onsite)

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Summary:
We are looking for a creative Graphics Designer with a passion for Product Design. You’ll produce engaging digital and print visuals, collaborating with product and marketing teams to maintain brand consistency and enhance user experience.

Key Responsibilities:

• Design marketing materials, web assets, UI components, and more.
• Work closely with product designers and developers to ensure cohesive visuals.
• Create wireframes, mockups, and prototypes.
• Design packaging and branding materials.
• Stay current with design tools and trends.
• Ensure adaptability of designs across devices and platforms.
• Maintain organized design libraries and brand assets.

Requirements:

• Bachelor’s Degree.
• At least 3 years’ experience in graphic design with exposure to UI/UX or product design.

Technical Skills:

• Proficiency in Adobe Creative Suite, Figma, and other design tools.
• Understanding of typography, color, branding, and wireframing.
• Basic HTML/CSS knowledge is a plus.
• 3D design skills (Blender, SketchUp) are an added advantage.

Preferred Qualifications:

• Experience in Agile teams.
• Portfolio showcasing graphics and product design work.

What We Offer:

• Competitive salary and benefits.
• Opportunities for growth and learning.
• Dynamic work culture with innovative projects.

Application Deadline: 16th April, 2025
How to Apply:
Send your resume and cover letter in one document to Hr@smashtechgroup.com with the subject: “Graphics Designer”.

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