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Head – Customer Service (N650,000 Monthly) at Levitikal Group
Head – Customer Service (N650,000 Monthly) at Levitikal Group
Salary:
N550,000 – N650,000 per month.
Levitikal Group is a leading conglomerate driving progress and development across Nigeria. With a diverse portfolio spanning real estate, construction, energy, agriculture, and hospitality, the company is committed to delivering exceptional value to its stakeholders through innovative property development and strategic investments.
Applications are invited from qualified candidates to fill the position below:
Job Title: Head – Customer Service
Location: Lagos
Employment Type: Full-time
Job Description
- Develop and implement the company’s customer service strategy aligned with business objectives.
- Establish customer experience standards across sales, construction updates, handover, and after-sales service.
- Create KPIs, service benchmarks, and customer satisfaction metrics.
- Lead continuous improvement initiatives to enhance service quality.
- Lead, mentor, and develop customer service managers and support teams.
- Define team structure, roles, and performance expectations.
- Conduct regular training programs to improve service quality and technical knowledge.
- Promote a customer-centric culture across departments.
- Oversee the entire client lifecycle: pre-sales support, booking and documentation coordination, and post-handover support.
- Ensure smooth coordination between sales, project management, engineering, legal, and finance teams.
- Design and manage a structured complaint resolution framework.
- Handle high-level escalations and sensitive customer cases.
- Develop SOPs for service delivery, handovers, and post-sales operations.
- Implement CRM systems and digital tools for tracking customer interactions.
- Prepare monthly and quarterly customer service performance reports.
Qualifications
- Bachelor’s Degree in Business Administration or a related field.
- 10–15+ years of experience in customer service, with at least 5 years in a leadership role within the real estate or construction industry.
- Strong knowledge of the real estate project lifecycle and property handover processes.
- Experience with CRM systems and service management tools.
Salary
N550,000 – N650,000 per month.
Application Closing Date
30th March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@levitikalgroup.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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