JobList
Careers Opportunity at Reliance Health
Careers Opportunity at Reliance Health
Reliance Health leverages technology to make healthcare accessible and affordable. By integrating affordable health insurance, telemedicine, and a network of partner and proprietary healthcare facilities, Reliance Health delivers innovative solutions tailored to the needs of emerging markets. *Buy vitamins and supplements*
We are seeking talented individuals to join our team in the following roles:
**Job Title: Manager, Financial Control**
**Location:** Nigeria (Remote)
**Job Type:** Full-time
**Category:** Finance
**Job Description**
We are looking for a Manager, Financial Control to oversee the integrity of our financial reporting, systems, and internal control processes. This pivotal role ensures the accuracy of financial data, compliance with regulations, and a robust control environment across our group entities. As the Financial Control Manager, you will manage reporting cycles, coordinate audits, handle consolidation processes, and proactively identify risks and opportunities. You will collaborate across functions and jurisdictions to support a scalable, well-governed finance function.
**Responsibilities**
As Manager, Financial Control, you will:
– Oversee the timely and accurate preparation of monthly, quarterly, and annual financial statements.
– Ensure adherence to applicable accounting standards (e.g., IFRS) and regulatory requirements across all reporting entities.
– Supervise and review financial data entry and reporting from finance team members and local entity accountants.
– Manage group consolidation, including intercompany eliminations, multi-currency translations, and group-level adjustments.
– Develop, maintain, and enhance internal control procedures to protect company assets and financial data.
– Identify financial process risks and implement control improvements to mitigate them.
– Coordinate external audits, serving as the primary contact for auditors.
– Maintain consistent financial policies, procedures, and documentation across entities and teams.
– Oversee ERP and reporting system usage, driving automation and efficiency in reporting processes.
– Assist the Head of Finance with cash flow monitoring, compliance reporting, and financial risk management.
– Provide leadership and foster development for team members within the financial control function.
**Requirements**
– Bachelor’s Degree in Accounting, Finance, or a related field; professional certification (e.g., ACA, ACCA, CPA) is mandatory.
– At least 7 years of progressive experience in financial control, audit, or accounting, preferably in multi-entity or group structures.
– In-depth knowledge of IFRS and familiarity with audit and regulatory compliance in emerging markets.
– Proven experience leading audits, preparing consolidated reports, and managing internal controls.
– Proficiency in financial systems and ERP platforms (e.g., NetSuite) and advanced Excel skills.
– Exceptional attention to detail, analytical mindset, and ability to perform under pressure.
– Strong communication skills and ability to collaborate across teams and countries.
**Benefits**
At Reliance Health, we value our people and their well-being. Our benefits package is crafted to support your success, growth, and happiness. Here’s what you’ll receive: *Buy vitamins and supplements*
– **Remote-First Environment:** Work from anywhere while staying connected to a dynamic, collaborative team.
– **Competitive Salary and Benefits:** Enjoy a salary benchmarked against industry leaders, rewarding your expertise and impact.
– **Premium Health Insurance:** Comprehensive coverage for you and your family, prioritizing your well-being.
– **Unlimited Leave:** Take time off as needed, with no limits or questions.
– **Meaningful Impact:** Play a vital role in transforming customer experiences and advancing healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, team-oriented environment that embraces diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to enhance your skills and career.
– **Learning & Development Allowance:** Receive support for ongoing professional growth and skill development.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Senior Financial Planning and Analysis Associate**
**Location:** Nigeria (Remote)
**Job Type:** Full-time
**Category:** Finance
**Job Description**
We seek a Senior Financial Planning & Analysis (FP&A) Associate to drive financial clarity and informed decision-making across the organization. In this role, you’ll collaborate with stakeholders, challenge assumptions, and transform data into actionable insights that shape high-level strategies. This is an excellent opportunity for a finance professional who excels in dynamic environments, understands how numbers drive business outcomes, and is eager to lead planning, forecasting, and performance tracking with impact.
**Responsibilities**
As Senior Financial Planning & Analysis (FP&A) Associate, you will:
– Support budgeting and forecasting by collaborating with teams to gather data, validate assumptions, and ensure accuracy.
– Build and maintain financial models for budgeting, forecasting, and scenario planning.
– Analyze business performance against forecasts, budgets, and historical trends, identifying key variances and drivers.
– Prepare monthly and quarterly financial reports with commentary and recommendations for internal stakeholders and leadership.
– Work with cross-functional teams to track and enhance key performance indicators (KPIs).
– Conduct ad hoc analyses to evaluate business initiatives, support cost-efficiency measures, or assess investment opportunities.
– Improve internal financial processes, tools, and reporting dashboards to boost planning accuracy and reporting efficiency.
– Stay informed about industry trends, market dynamics, and competitor performance to enhance analysis and reporting.
**Requirements**
– Degree in Finance, Accounting, Economics, or a related field; professional qualifications (e.g., CFA, ACA) or an MBA are a plus.
– Over 5 years of experience in FP&A, corporate finance, or business analysis.
– Proven expertise in building, maintaining, and improving financial models.
– High proficiency in Excel and familiarity with financial systems, planning tools, or ERP platforms.
– Strong analytical skills with the ability to interpret data and explain the “why” behind results.
– Comfortable working independently in a fast-paced environment with shifting priorities.
– Clear communication skills to present financial insights to both finance and non-finance stakeholders.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy: *Buy vitamins and supplements*
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Senior Online B2B Sales Associate**
**Location:** Remote
**Job Description**
We are seeking a Senior Online B2B Sales Associate to drive client acquisition through digital sales channels. This role focuses on generating and qualifying leads, executing digital outreach campaigns, guiding prospective clients through their decision-making process, and enhancing conversion rates across our online sales journey. If you’re skilled in sales, adept at communicating value, and ready to take ownership of the digital sales process, this is an excellent opportunity to advance into a senior role.
**Responsibilities**
As Senior Online B2B Sales Associate, you will:
– Manage and qualify inbound and outbound leads from digital campaigns, referrals, and website traffic.
– Engage prospective clients via email, phone, and chat to understand their needs and present our offerings persuasively.
– Support prospects throughout the buying journey, from initial contact to conversion.
– Track and update lead activity, engagement, and pipeline status in Zoho CRM.
– Identify opportunities to improve lead qualification, conversion, and digital sales engagement.
– Collaborate with Growth, Product, and Customer Success teams to align messaging and enhance the online sales experience.
– Share prospect feedback to improve offerings, communications, and sales processes.
**Requirements**
– At least 6 months at Reliance Health with satisfactory performance in your most recent appraisal.
– Experience in lead generation, sales outreach, or customer engagement is a plus.
– Comfortable using CRM tools (especially Zoho) or able to learn quickly.
– Strong communication, persuasion, and follow-up skills.
– Proven ability to meet activity-based targets and follow through on tasks.
– Familiarity with B2B sales or digital product selling is an advantage.
– A growth mindset and strong interest in advancing within sales or business development.
*Buy vitamins and supplements*
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Manager, Financial Planning and Analysis**
**Location:** Remote
**Job Description**
We are seeking a dynamic Manager, Financial Planning & Analysis to strengthen our financial strategies and deliver innovative solutions. This role is critical in shaping our financial planning and analysis functions, contributing to our mission of providing accessible, high-quality healthcare with a global, vibrant team. The ideal candidate will possess a strong background in financial analysis, exceptional analytical skills, and the ability to communicate complex financial information clearly.
**Responsibilities**
As Manager, Financial Planning and Analysis, you will:
– Lead annual budgeting and quarterly forecasting processes, ensuring alignment with organizational goals.
– Develop and maintain financial models to support strategic planning, including long-term projections and scenario analysis.
– Analyze financial performance and variances against budgets and forecasts, providing insights and recommendations to senior leadership.
– Prepare and present financial reports, including monthly and quarterly business reviews, to executives and stakeholders.
– Collaborate with cross-functional teams to develop and track key performance indicators (KPIs) and operational metrics.
– Conduct ad hoc financial analyses to support business initiatives, investment decisions, and cost optimization efforts.
– Monitor industry trends and competitor performance to provide relevant financial insights and benchmarking.
– Ensure compliance with financial policies, procedures, and internal controls.
**Requirements**
– Bachelor’s Degree in Finance, Accounting, Economics, or a related field; MBA or CFA preferred.
– Minimum of 7 years of experience in financial planning and analysis, corporate finance, or a related field.
– Strong proficiency in financial modeling, data analysis, and forecasting techniques.
– Excellent knowledge of financial systems, ERP software, and advanced Excel skills.
– Exceptional analytical, problem-solving, and critical-thinking abilities.
– Strong communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy: *Buy vitamins and supplements*
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Telesales Officer**
**Location:** Remote
**Job Description**
We are seeking a motivated and results-driven Telesales Officer to promote sales of our innovative health insurance product. Your role will involve prospecting, qualifying leads, educating potential customers on product benefits, and closing deals. *Buy vitamins and supplements*
**Responsibilities**
– Make outbound calls daily to assigned leads, qualify prospects using predefined criteria, and schedule follow-ups to maintain consistent engagement.
– Clearly articulate the value of our health insurance plans, explaining benefits like hospital coverage, wellness packages, and affordability in simple, relatable terms.
– Understand each prospect’s health coverage needs and pain points, recommending the most suitable plan for their situation.
– Guide leads through the enrollment process, from initial contact to account activation, ensuring a seamless customer journey.
– Document all customer interactions and update CRM systems in real time to track pipeline progress accurately.
– Re-engage leads who previously showed interest but didn’t convert, using personalized messages based on prior conversations.
– Collaborate with marketing to provide feedback on lead quality, campaign effectiveness, and customer objections to refine messaging.
– Stay updated on HMO plan changes, competitor offerings, and regulatory guidelines to address customer objections confidently.
*Buy vitamins and supplements*
**Requirements**
– Minimum of 2 years of experience in telesales or a similar sales role.
– Proven track record of exceeding sales targets.
– Excellent communication and interpersonal skills, with the ability to build rapport over the phone.
– Strong presentation and negotiation skills.
– Knowledge of challenges faced by small businesses is a plus.
– Proficiency in CRM software and sales tools is an advantage.
– Passion for technology and eagerness to learn about new solutions.
– Self-motivated, results-oriented, and able to work independently.
– Excellent time management and organizational skills.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Manager, Customer Experience Operations**
**Location:** Remote
**Summary**
As the Manager of Customer Experience Operations, you will develop and manage the systems, processes, and reporting that empower our support teams. Your work will ensure customer issues are tracked, triaged, escalated, and resolved efficiently across all channels. This hands-on, execution-focused role emphasizes clarity, speed, and scalability. You will collaborate with team leads, analysts, and cross-functional teams to optimize workflows, manage tools, improve SLAs, and drive continuous improvement through data.
**Responsibilities**
As Manager of Customer Experience Operations, you will:
– Design and oversee end-to-end support operations workflows and escalations.
– Manage and optimize support tooling, ticketing systems, and integrations.
– Monitor and report on operational metrics (SLA, CSAT, FCR, backlog, etc.).
– Create and maintain dashboards to provide real-time insights to leadership and teams.
– Partner with QA, training, and team leads to enhance quality and consistency.
– Identify and address process gaps or inefficiencies impacting customer experience.
– Support change management initiatives across the CX function.
– Conduct root-cause analysis on recurring issues and propose long-term solutions.
– Collaborate cross-functionally to align CX operations with business objectives.
**Requirements**
– Minimum of 7 years of experience in CX operations, service delivery, or process improvement.
– Proven ability to manage systems and tools (e.g., Zoho CRM, Zendesk, Freshdesk).
– Strong analytical skills and proficiency with data, metrics, and reporting tools.
– Excellent project management and execution skills.
– Experience driving process improvements in fast-paced, high-volume environments.
– Clear communicator and systems thinker.
– Customer-centric mindset with a bias for action.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy: *Buy vitamins and supplements*
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
**Note**
This is more than a job—it’s an opportunity to grow, thrive, and make a meaningful impact. At Reliance Health, your journey matters.
—
**Job Title: Senior Financial Controller**
**Location:** Remote
*Buy vitamins and supplements*
**About the Job**
We are seeking a Senior Financial Controller to enhance our financial governance, reporting, and control environment. This role is crucial in ensuring the integrity of financial data, managing complex reporting requirements, supporting audits, and maintaining robust internal controls across multiple entities and jurisdictions. You’ll work at the intersection of accounting, compliance, risk management, and strategy, ensuring Reliance Health’s financial systems, processes, and policies are strong and future-ready.
**Responsibilities**
As a Senior Financial Controller, you will:
– Ensure timely and accurate preparation of financial reports across multiple entities.
– Maintain the integrity of financial data within ERP and reporting systems.
– Optimize financial system workflows and automate recurring reporting processes.
– Oversee internal control frameworks to ensure compliance, efficiency, and risk mitigation.
– Identify gaps in existing controls and implement improvements to strengthen the control environment.
– Coordinate and manage external audits, handling audit requests and resolving issues.
– Ensure compliance with all relevant accounting standards, regulations, and audit requirements.
– Analyze financial statements and variances, flag anomalies, and provide actionable insights.
– Prepare consolidated financial statements, including intercompany eliminations and currency translations.
– Apply appropriate consolidation methods based on transaction types and entity relationships.
– Monitor cash flow, working capital, and liquidity across the group to support strategic planning.
– Support finance leadership with capital structure decisions, treasury operations, and financial risk analysis.
**Requirements**
– Bachelor’s Degree in Accounting, Finance, or a related field; CPA, ACCA, or equivalent certification required.
– Minimum of 5 years of progressive experience in financial control, audit, or group reporting roles.
– Hands-on experience managing financial audits, internal controls, and reporting in a complex or multi-entity environment.
– Strong familiarity with ERP systems and financial reporting tools; advanced Excel skills are essential.
– In-depth knowledge of IFRS or other relevant accounting standards.
– Experience with group consolidations and multi-currency accounting.
– Excellent analytical, communication, and documentation skills.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
**Note**
This is more than a job—it’s an opportunity to grow, thrive, and make a meaningful impact. At Reliance Health, your journey matters.
—
**Job Title: Manager, Customer Success**
**Location:** Remote
**Job Summary**
We are hiring a Manager, Customer Success to lead our frontline support team and ensure consistent, high-quality service delivery across all customer channels. You will oversee daily call center operations, drive performance, ensure quality, and enhance internal processes to provide an outstanding support experience. This role requires close collaboration with cross-functional teams to align service operations with company goals and ensure consistent SLA achievement.
**Responsibilities**
As Manager of Customer Success, you will:
– Manage daily call center operations and ensure frontline teams are equipped to meet service delivery goals.
– Oversee staffing, scheduling, and shift planning to ensure adequate coverage across all support channels.
– Track, analyze, and report on key performance metrics such as SLA, CSAT, FCR, and contact ratio.
– Use data insights to identify trends, root causes, and areas for improvement in support delivery.
– Implement processes and tools to enhance agent productivity and streamline operations.
– Conduct regular quality assurance reviews and drive continuous coaching for agents and supervisors.
– Ensure compliance with standard operating procedures and escalation protocols.
– Collaborate with Product, Claims, Provider, and other teams to resolve service bottlenecks and customer pain points.
– Support onboarding, training, and performance development for new hires and existing team members.
– Maintain high standards of communication within the team, ensuring consistent updates and feedback loops.
– Lead or support cross-functional projects aimed at improving customer service.
**Requirements**
– Over 7 years of experience in customer support or operations, with at least 3 years in a managerial role.
– Proven track record of leading high-performing customer support or call center teams.
– Strong understanding of support operations, including SLAs, CSAT, FCR, and contact management across multiple channels.
– Experience with support tools and systems such as Zoho or similar platforms.
– Excellent communication, leadership, and problem-solving skills.
– Ability to work cross-functionally and drive process improvements.
– Data-driven mindset with experience using metrics and reporting to inform decisions.
– Comfortable working in a fast-paced and dynamic environment.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy: *Buy vitamins and supplements*
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Senior Treasury Associate**
**Location:** Remote
**Job Summary**
We are seeking a detail-oriented and analytical Senior Treasury Associate to support treasury operations, ensuring optimal liquidity, efficient cash management, and financial risk mitigation. You will play a key role in daily treasury functions, bank relationship management, forecasting, and compliance with internal controls and regulatory requirements.
**Responsibilities**
As a Senior Treasury Associate, you will:
– Analyze historical data, market trends, and business forecasts to create accurate short-term and long-term cash flow forecasts.
– Monitor daily cash positions to ensure liquidity adequacy across all accounts.
– Collaborate with internal stakeholders to align cash planning with operational needs and investment strategies.
– Evaluate and recommend enhancements to the cash forecasting model using statistical and modeling techniques.
– Manage daily banking operations, including payment execution, account maintenance, and compliance with internal controls.
– Build and maintain strong relationships with banking partners, negotiating fees, services, and terms.
– Assess and recommend suitable banking products or solutions that align with company needs.
– Monitor and report on banking fees, interest rates, and transaction performance.
– Identify financial risks related to foreign exchange, interest rates, and counterparties; propose mitigation strategies.
– Track and report key financial risk indicators and exposures using internal systems and tools.
– Implement and monitor hedging and risk mitigation strategies in collaboration with finance leadership.
– Support audit and regulatory reporting requirements by maintaining proper documentation and controls.
**Requirements**
– Bachelor’s Degree in Finance, Accounting, Economics, or a related field.
– Minimum of 5 years of hands-on treasury experience, preferably in a corporate or financial services environment.
– Proven experience in cash flow forecasting, modeling, and analysis using historical and real-time data.
– Strong analytical skills with proficiency in Excel and other financial modeling tools.
– Familiarity with financial risk management concepts, including interest rate, FX, credit, and counterparty risk.
– Ability to apply hedging strategies and risk mitigation frameworks in practice.
– Excellent communication skills, both written and verbal, to interact with stakeholders.
– Professional certification (e.g., ACT, CFA, CTP) is an advantage.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Senior Direct Marketing Associate (Nigeria)**
**Location:** Remote
**Job Type:** Full-time
**Category:** Brand and Growth
**Description**
We are hiring a Senior Direct Marketing Associate to focus on attracting new customers through direct channels such as events, email, referrals, influencers, and offline advertising. This role involves planning and executing campaigns, creating compelling content, and collaborating with teams to align with company goals. You will monitor campaign performance, report key insights, and optimize efforts to achieve better results.
**Responsibilities**
You will be responsible for:
– Planning and executing campaigns across events, email, referral programs, influencer partnerships, and offline advertising.
– Creating high-impact content aligned with business goals to drive customer acquisition and engagement.
– Collaborating with sales, brand, and growth teams to align strategies and objectives.
– Managing referral and influencer programs to boost brand visibility and conversions.
– Using analytics tools to track performance and optimize campaigns.
– Overseeing events and offline marketing activities, such as billboards, radio, and on-ground activations.
– Ensuring consistent messaging and content distribution across channels for maximum reach.
– Providing actionable insights and performance updates to stakeholders.
– Building relationships with external partners, including media agencies and influencers.
**Requirements**
– Minimum of 3 years of experience in marketing, focused on customer acquisition.
– Proven success in managing campaigns across multiple channels.
– Strong content creation and copywriting skills.
– Experience using analytics tools to measure campaign success.
– Ability to manage multiple projects and work collaboratively.
– Experience with event and offline marketing.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
– **Remote-First Environment:** Work from anywhere while staying connected to a vibrant, collaborative team.
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Senior Reliance Care Associate**
**Location:** Remote
**Description**
The Senior Reliance Care Associate will lead the quality assurance function across phone, chat, and email channels to ensure adherence to quality standards and SLAs. The role involves monitoring agent performance, developing scorecards, conducting coaching sessions, and driving process improvements to enhance KPIs such as CSAT, AHT, FCR, and QA scores. This position will also oversee workflow optimization, SOP development, and data-driven reporting to support operational excellence and customer satisfaction.
**Responsibilities**
You will:
– Lead and manage the QA function across phone, chat, and email channels.
– Monitor agent performance and ensure adherence to quality standards and SLAs.
– Develop and maintain quality scorecards and audit forms aligned with business objectives.
– Conduct regular calibrations, coaching sessions, and performance reviews with team leaders and agents.
– Drive continuous improvement through root cause analysis and corrective action planning.
– Map, analyze, and optimize contact center workflows (e.g., ticket handling, escalation, resolution times).
– Identify operational inefficiencies and lead initiatives to improve accuracy, AHT, FCR, and CSAT.
– Develop SOPs and ensure adoption through training, documentation, and change management.
– Build dashboards and reports to track QA scores, process efficiency, and agent performance.
– Translate data into actionable insights to support decision-making.
– Present trends and recommendations to leadership in a clear, visual, and compelling format.
**Requirements**
– Over 3 years of experience in contact center quality assurance, performance management, or process improvement.
– Strong understanding of contact center KPIs (CSAT, AHT, QA Score, FCR, NPS).
– Proficiency in QA tools, CRM systems, and data visualization platforms (e.g., Excel, Power BI, or Tableau).
– Experience working with SOPs, journey mapping, and process documentation.
– Excellent communication, facilitation, and stakeholder management skills.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
—
**Job Title: Medical Laboratory Scientist**
**Location:** Nigeria
**Job Description**
The Medical Laboratory Scientist will apply technical expertise to deliver high-quality and accurate diagnostic services to patients. The role involves performing routine and advanced medical laboratory tests and procedures, maintaining equipment, and ensuring compliance with the existing quality management system.
**Responsibilities**
– Perform pre-analytical procedures, including sample collection, separation, accessioning, packaging, and review for acceptance or rejection.
– Operate and maintain medical diagnostic analyzers, instruments, and tabletop tools.
– Conduct sample testing and reporting, identifying critical results and escalating them per protocol.
– Perform equipment calibration, run controls, review internal quality controls, and take appropriate actions.
– Maintain up-to-date documentation (e.g., work cards, worksheets, inventory logs, maintenance logs).
– Release laboratory results within stipulated turnaround times.
– Uphold good laboratory practices.
– Optimize the use of laboratory commodities (reagents, consumables, kits, etc.).
– Utilize LIMS (Laboratory Information Management System) for specimen tracking, results entry, approval, and reporting.
– Maintain strict patient information protection and confidentiality.
**Requirements**
– Bachelor of Medical Laboratory Sciences (BMLS) with a current practicing license from the Medical Laboratory Science Council of Nigeria (MLSCN).
– 1-3 years of post-NYSC work experience, preferably in a hospital-based laboratory.
**Benefits**
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
– **Competitive Salary and Benefits:** We offer a salary benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
– **Premium Health Insurance:** Comprehensive health coverage for you and your family, because your well-being comes first.
– **Unlimited Leave:** Take the time you need when you need it—no limits, no questions.
– **Meaningful Impact:** Play a key role in transforming customer experiences and shaping healthcare innovation.
– **Collaborative Work Culture:** Join a supportive, inclusive, and team-focused environment that celebrates diversity.
– **Growth Opportunities:** Access tools, mentorship, and resources to elevate your skills and career.
– **Learning & Development Allowance:** We provide an allowance to support your ongoing professional growth and skill enhancement.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
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**Job Title: Operations Associate / Front Desk Officer**
**Location:** Nigeria
**Description**
This role supports front desk management and daily operational activities across office and lodging facilities. The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions. This position is essential for ensuring smooth physical operations while enabling internal teams to remain productive.
**Responsibilities**
– Manage front desk and reception services at the Lagos HQ.
– Triage and route internal requests through the helpdesk platform (IT, Admin, Facility).
– Coordinate facility maintenance and logistics (repairs, vendors, office supplies).
– Support team travel, bookings, and accommodation tracking.
– Maintain petty cash, issue logs, and fixed asset documentation.
– Collaborate with HR, Finance, and IT to resolve operational blockers.
**Requirements**
– Bachelor’s Degree in Business Administration, Public Administration, or a related field.
– Over 2 years of experience in admin, front desk, or office operations roles.
– Strong spoken and written communication skills in English.
– Proficiency with Microsoft Office and ticketing systems (preferred).
– Strong multitasking, coordination, and follow-through skills.
– Familiarity with vendors, facility tools, or office logistics is preferred.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
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**Job Title: IT Support Associate**
**Location:** Nigeria
**Description**
The IT Support Associate will resolve daily tech issues and support staff with hardware, software, and connectivity needs. The role includes handling basic infrastructure tasks, ensuring timely ticket resolution, and supporting onboarding/offboarding processes. This Lagos-based role supports both Nigeria and international teams.
**Responsibilities**
– Respond to helpdesk tickets related to IT and user support.
– Provide onsite support to Lagos-based staff and remote assistance to global users.
– Track and maintain inventory of IT assets and tools.
– Manage user setup and removal during onboarding/offboarding.
– Coordinate with external vendors on repairs or hardware purchases.
– Assist with setting up internet, firewall, and office network connections.
– Run routine system checks and escalate technical issues as needed.
**Requirements**
– OND / HND / Bachelor’s in Computer Science, Engineering, or a related field.
– At least 2 years of experience in IT support or a similar role.
– Strong troubleshooting and communication skills.
– Familiarity with tools like Microsoft 365, email platforms, and remote support tools.
– Ability to manage plug-and-play hardware issues (laptops, printers, routers).
– Curiosity and willingness to learn on the job.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
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**Job Title: Associate Pharmacist**
**Location:** Surulere, Lagos
**Summary**
Our Associate Pharmacist will work with teams of pharmacy technicians across multiple locations to oversee procurement, manage supply chains, and dispense high-quality medications to patients nationwide.
**Responsibilities**
– Measure, monitor, and improve metrics related to pharmacy program efficiency and patient satisfaction.
– Analyze pharmacy performance data to identify areas for improvement.
– Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
– Provide training and guidance to healthcare staff on pharmacy procedures and best practices.
– Collaborate with the healthcare team to enhance patient experience and medication management.
– Implement and evaluate strategies to optimize pharmacy operations.
**Requirements**
– B. Pharm Degree from an accredited institution.
– 0–1 year of post-NYSC clinical experience in a clinic, hospital, community, or retail setting.
– Expertise in counseling and educating patients on primary care conditions for children, adults, and antenatal/postnatal care.
– Expertise in counseling and educating patients on chronic illnesses, including hypertension, diabetes, and peptic ulcers.
– Research or data analysis experience managing large datasets using Excel, Stata, or other data software is an advantage.
– Experience managing a team, including technicians, is an advantage.
– Proficiency in Microsoft Office tools, especially Excel.
– Strong skills in data collection, analysis, and review.
– Excellent written and oral communication skills.
– Ability to communicate medical concepts in clear, layman’s terms.
**Application Closing Date**
Not Specified.
**How to Apply**
Interested and qualified candidates should:
[Click here to apply online](#)
**Job Title: Associate Pharmacist**
**Location:** Lekki, Lagos
**Summary**
Our Associate Pharmacist will collaborate with teams of pharmacy technicians across multiple locations to manage procurement, oversee supply chains, and ensure the dispensation of high-quality medications to patients across the country.
**Responsibilities**
– Measure, monitor, and enhance metrics related to pharmacy program efficiency and patient satisfaction.
– Analyze pharmacy performance data to pinpoint areas for improvement.
– Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
– Train and guide healthcare staff on pharmacy procedures and best practices.
– Work with the healthcare team to improve patient experience and medication management.
– Develop and assess strategies to optimize pharmacy operations.
**Requirements**
– B. Pharm Degree from an accredited institution.
– 0–1 year of post-NYSC clinical experience in a clinic, hospital, community, or retail setting.
– Expertise in counseling and educating patients on primary care conditions for children, adults, and antenatal/postnatal care.
– Expertise in counseling and educating patients on chronic illnesses, including hypertension, diabetes, and peptic ulcers.
– Research or data analysis experience managing large datasets using Excel, Stata, or other data software is an advantage.
– Experience managing a team, including technicians, is an advantage.
– Proficiency in Microsoft Office tools, especially Excel.
– Strong skills in data collection, analysis, and review.
– Excellent written and oral communication skills.
– Ability to communicate medical concepts in clear, laymanther languages, ensuring clarity and engagement while preserving all essential information and structure.
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