Executive Escalation Analyst III at Coinbase

Coinbase is building an open financial system for the world. We are hiring an Executive Escalation Analyst III to handle high-impact customer escalations and deliver a seamless, executive-level support experience.

 

What you’ll do

• Own the day-to-day operations of the executive escalations program
• Investigate, troubleshoot, and resolve complex customer issues
• Serve as a senior escalation point across Customer Experience
• Communicate clearly with executives, Product, Legal, and other key stakeholders
• Represent the voice of the customer to help drive process and policy improvements

What we’re looking for

• 2+ years of experience in escalation management or customer support
• Experience working with CRM tools (e.g., Salesforce)
• Strong communication and problem-solving skills
• Comfortable working defined shifts, including weekends
• Fluent in English and adaptable in a fast-paced environment

Nice to have: Experience in crypto or financial services, as well as a background in project management or analytics.

Why Coinbase

• Competitive salary, bonus, and equity
• Comprehensive health benefits and 401(k)
• Inclusive, high-performance culture with global impact

Apply Here

 

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• Remote Sales Representative At Vendaw
• Call Center Rep Job at Tribest Corporate SupportÂ

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