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Job Recruitment at Airtel Nigeria (Nationwide)
Job Recruitment at Airtel Nigeria (Nationwide)
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria, headquartered in Lagos—the commercial nerve centre of the country. Airtel ranks among the top four mobile service providers in Nigeria, serving over 39.8 million subscribers.
Working at Airtel Nigeria offers competitive remuneration, comprehensive benefits, career growth opportunities, and a positive work environment. The company places strong emphasis on employee development, training, collaboration, and diversity.
Applications are hereby invited from qualified and interested candidates to apply for the available positions listed below.
Available Positions
1. Retail Shop Manager – All Locations
Specifications
- Job Type: Full Time
- Qualification: BA / BSc / HND
- Location: All States, Nigeria
- Category: Telecom Jobs
Job Description
The role is responsible for implementing and monitoring the Service Delivery strategy within assigned showrooms, ensuring customers enjoy a consistently positive in-store experience with complete resolution of queries.
Key Responsibilities
Showroom Profitability & Stock Management
- Monitor sales, cash flow, stock movement, petty cash, reconciliations, and financial reporting
- Track and control stock movement within and outside the warehouse
- Ensure availability of all Airtel products and services
- Provide comprehensive showroom reports
Asset Management
- Manage and maintain all showroom assets and equipment
- Escalate facility issues for prompt resolution
Customer Experience
- Build strong relationships with customers
- Maintain customer traffic database for feedback, upselling, and promotions
Query Resolution & SLA Management
- Ensure agents have required tools and system access
- Enforce adherence to showroom processes and SLAs
- Resolve customer queries within approved turnaround times
- Track and manage pending complaints
Reporting
- Daily, weekly, and monthly showroom reports
- ERC reconciliation reports
Qualifications & Requirements
- First degree in a related field
- Minimum of 2 years’ experience in a customer service environment
- Strong analytical, reporting, and problem-solving skills
- Knowledge of customer management systems (REMEDY, TABS, MINSAT, Excel, etc.)
- Excellent communication and presentation skills
- Strong work ethic and attention to detail
2. Senior Business Manager – All Locations
Specifications
- Job Type: Full Time
- Qualification: BA / BSc / HND
- Location: All States, Nigeria
- Category: Telecom Jobs
Job Description
Responsible for planning, monitoring, and achieving customer and revenue market share objectives within state operations by supervising multiple teams across sales, network operations, customer service, and market expansion.
Key Responsibilities
- Drive prepaid and postpaid customer acquisition
- Meet state revenue targets
- Expand distribution channels and retail presence
- Improve network coverage, quality, and optimization
- Enhance customer satisfaction and showroom experience
- Drive employee engagement and performance
Qualifications & Requirements
- Bachelor’s degree in Management or related Social Sciences
- MBA is an added advantage
- Minimum of 10 years’ experience in Sales & Marketing
- At least 2 years in a middle management role
- Telecom industry experience is desirable
- Strong leadership, communication, and problem-solving skills
3. Area Technical Officer – Lagos
Specifications
- Job Type: Full Time
- Qualification: BA / BSc / HND
- Location: Lagos, Nigeria
- Category: Telecom Jobs
Job Description
Responsible for coordinating and managing daily network operations within the zone to ensure optimal network availability, coverage, and quality.
Key Responsibilities
- Manage zonal network operations and maintenance partners
- Ensure network KPI performance and quality of service
- Support sales and marketing teams on network-related issues
- Monitor network performance and outages
- Ensure regulatory compliance
- Manage zonal operating plans and expenditure
- Improve customer network experience through proactive measures
Qualifications & Requirements
- Bachelor’s degree in Electrical/Electronic or Telecom Engineering
- Master’s degree is an advantage
- 5–10 years’ experience in telecom operations
- 3–5 years’ supervisory or managerial experience
- Strong analytical, negotiation, and presentation skills
4. Enterprise Key Account Manager – All Locations
Specifications
- Job Type: Full Time
- Qualification: BA / BSc / HND
- Location: All States, Nigeria
- Category: Telecom Jobs
Job Description
Responsible for acquiring, managing, and retaining corporate customers while driving revenue growth through Airtel’s enterprise products.
Key Responsibilities
- Manage acquisition and retention strategies for corporate accounts
- Conduct regular corporate visits and presentations
- Upsell and cross-sell Airtel enterprise products
- Monitor competitor activities and propose counter-strategies
- Manage customer relationships, billing, and revenue assurance
- Prepare weekly and monthly performance reports
Qualifications & Requirements
- Degree in Business Administration, Marketing, or related discipline
- 8–10 years’ experience in key account management
- Strong presentation, analytical, and relationship management skills
- Proficiency in MS Office
5. Business Manager – Bauchi
Specifications
- Job Type: Full Time
- Qualification: BA / BSc / HND
- Location: Bauchi, Nigeria
- Category: Telecom Jobs
Job Description
Responsible for planning and achieving customer and revenue targets in Bauchi State by coordinating sales, network operations, and customer service teams.
Qualifications & Requirements
- Bachelor’s degree in Management or related Social Sciences
- MBA is an added advantage
- Minimum of 10 years’ experience in Sales & Marketing
- Telecom industry experience is desirable
- Strong leadership and strategic thinking skills
How to Apply
Interested and qualified candidates should apply via the appropriate links below:
- Retail Shop Manager – All Locations
- Senior Business Manager – All Locations
- Area Technical Officer – Lagos
- Enterprise Key Account Manager – All Locations
- Business Manager – Bauchi
Application Deadline: January 23, 2026
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