Recruitment at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in Black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions, delivering more inclusive outcomes for both global Black communities and our clients.
Construction services | Recruitment solutions

---

Position: Project Coordinator, Talent Strategy & Capability Development

Location: Nigeria
Department: Product

Job Description

We are seeking a dynamic and results-driven individual who demonstrates the key traits needed to thrive in a collaborative and fast-paced environment.

Key Responsibilities

• Assist in developing Hugo’s capability index, mapping talent strengths and gaps across internal teams and external talent pools, aligning insights with business objectives.
• Contribute to the design and validation of impactful cognitive and workflow readiness assessments in collaboration with subject matter experts.
• Coordinate workforce assessments and training cycles, managing logistics, communications, and scheduling.
• Research industry benchmarks, assessment methodologies, and skill-building strategies to support team initiatives.
• Maintain well-organized documentation of tools, project plans, and status updates via project management tools.

Must-Have Qualifications / Experience

• Organization & Planning: Exceptional organizational ability and attention to detail; can handle multiple tasks efficiently.
• Communication: Strong written and verbal skills; capable of cross-functional coordination.
• Team Collaboration: A cooperative team player who is eager to support and learn.
• Initiative: Demonstrates responsibility and follows through on tasks with minimal supervision.
• Adaptability: Thrives in dynamic settings with shifting priorities.
• Digital Literacy: Comfortable with digital tools and quick to learn new platforms.
• Creativity: Strong ideation and prototyping skills with the ability to identify gaps and craft scalable solutions.

Preferred Background

• 4+ years’ experience in an analyst or operations role.
• Prior exposure to project coordination or training programs is an advantage.
• Experience collaborating with cross-functional teams is a plus.

What We Offer

• A hybrid work environment balancing flexibility with a vibrant office culture.
• Opportunities to make a measurable impact in a dynamic, fast-growth setting.
• Competitive compensation and benefits.

---

Position: Project Delivery Manager, CX Operations

Location: Nigeria
Department: Client Success
Work Type: Hybrid
Remote Work Solutions | Career Resources

Description

Are you a strategic, analytical leader ready to drive operational excellence and lead key project initiatives?

Responsibilities

As Project Delivery Manager, CX Operations, you’ll co-lead a 500+ person data annotation team for a Fortune 100 client, ensuring delivery excellence and positive client outcomes.

Key Focus Areas:

Project Delivery

• Design and implement operational frameworks for complex projects while ensuring SLA adherence.
• Identify inefficiencies and implement scalable improvements.
• Track performance metrics and provide strategic insights for outcome optimization.

Workforce Management

• Ensure adequate staffing and adherence to schedules with effective contingency planning.

Quality Control

• Monitor and analyze errors to guide quality efforts.
• Develop standardized documentation for consistency.

Stakeholder Management

• Serve as the primary contact for client communication.
• Promote team motivation, define goals, and collaborate with stakeholders on resource planning.

Requirements

• Proven success in project management within startup or scaling environments.
• Strong client service experience and alignment with client expectations.
• Excellent analytical and leadership skills with attention to detail.
• Demonstrated success in workforce management, performance improvement, and client reporting.
• Collaborative approach to building and implementing operational strategies.

What We Offer

• A hybrid work environment with flexibility and a fun team culture.
• Opportunities to make a measurable impact and grow professionally.
• Highly competitive pay and benefits.

See also Hot Naija jobs

---

Position: People Operations Lead

Location: Nigeria

Key Responsibilities

Core HR Operations

• Handle HR functions including onboarding, offboarding, HRIS updates, and employment changes.
• Partner with Middle Managers to deliver interventions for entry-level and junior staff.
• Ensure accurate and confidential employee records in line with labor laws.
• Support payroll inputs, benefits administration, and compliance tasks.
• Address HR queries using Zoho Helpdesk, ensuring SLA compliance.

Data, Systems & Process Optimization

• Generate HR reports and dashboards to support decision-making.
• Identify ways to automate or improve HR processes.
• Maintain SOPs and contribute to knowledge bases.
• Support cross-functional HR projects involving compliance, analytics, and experience.

Project Management

• Lead or support teams to deliver HR operational outcomes.
• Manage project scopes using structured frameworks.
• Advocate for digital tools and AI-driven efficiencies.

Communication & Collaboration

• Communicate professionally across all stakeholders.
• Adjust tone based on audience – from internal reports to executive briefings.
• Collaborate with Legal, Finance, IT, and others to support company-wide initiatives.

Preferred Background

• Bachelor’s in HR, Business, or a related field.
• Master’s Degree in HR or Business Administration is a plus.
• 4–6 years’ experience in HR or Administration.
• Familiarity with HRIS systems, project management tools (e.g., Asana, Jira).
• Excellent communication and stakeholder management skills.
• Experience using or exploring AI and automation in HR.
• HR Certifications like SHRM, CIPM, or CIPD preferred.

Must-Have Qualifications

• Strong data analytics and quantitative skills.
• High attention to detail and a proactive mindset.
• Excellent time management and ability to prioritize under pressure.
• Strong problem-solving and clear communication skills.

Application Closing Date: Not Specified

How to Apply:
[Click here to apply online]

To continue getting job scholarships empowerment updates click on the WhatsApp group and Channel links below to join now