Recruitment for Customer Service Officer at United Bank for Africa (UBA)

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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions. With operations in 19 African countries and global financial centers in London, Paris, and New York, UBA has grown from its founding in 1949 in Nigeria to become a Pan-African financial services provider. Today, UBA serves over 11 million customers through nearly 1,000 business offices and customer touchpoints worldwide.
Banking recruitment services

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Job Opening: Customer Service Officer

Reference No: HRWEST123C001

Locations:
Lagos, Abuja, Port Harcourt, Awka, Uyo, Calabar, Benin City-Edo; Ado Ekiti-Ekiti; Abeokuta South-Ogun; Akure South-Ondo; Osogbo-Osun; Ibadan South-West-Oyo
Loan services

• Contract Type: Permanent
• Job Function: Banking
• Industry: Banking / Finance & Investment
• Slot: 200 positions available

Financial consultation

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Job Objective

• Deliver excellent and quality banking service to customers at the business office
• Maintain effective communication with both new and existing customers for routine account management
• Engage customers in cross-selling UBA’s products and services, including E-sales
  Financial consultation

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Roles and Responsibilities

Customer Relations Management / Sales

• Proactively enhance client satisfaction by building strong relationships and offering tailored solutions
• Evaluate customers’ risk profiles, assess suitability, and ensure product fit via accurate call reports and KYC updates
• Promote UBA’s E-banking products, onboard new users, and address any related concerns
• Cross-sell the bank’s full range of products to deepen engagement and customer loyalty
• Comply with regulatory obligations such as KYC and money laundering prevention protocols
  Financial consultation

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Requirements

• Educational Qualification: Minimum of a B.Sc. in any relevant discipline
• Age Limit: 27 years and below

Experience (Optional):

• Prior exposure to banking operations is an advantage
• Relevant background in retail customer support is preferred
  Bank account opening

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Knowledge:

• Good understanding of banking products and services
• Awareness of operational, credit, and regulatory risks
• Strong grasp of business development and client acquisition strategies

Financial consultation

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Key Skills:

• Excellent customer service orientation
• High integrity and ethical standards
• Strong communication skills (both verbal and written)
• Effective selling skills
• Highly motivated, result-driven, and detail-oriented
• Excellent interpersonal skills

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👉 Click here to Apply

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Recruitment for Customer Service Officer at Unites Bank for Africa (UBA)

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