ShiptoNaija Ongoing Employment Opportunities

ShiptoNaija is a freight forwarding company providing you affordable stress-free shipping to Nigeria from the USA as well as deliver cargo from Nigeria to USA. We offer an opportunity for Nigeria to have access to US online stores for their shopping while offering Nigerians resident in the US ways to connect to their loved ones by sending items using ShiptoNaija air freight to Nigeria. Our air Cargo to Nigeria from USA ships from our Houston office and Atlanta office.

Recognizing that companies require urgent shipment to make a difference in keeping a facility in operation or retaining customers for the future, our combination of expedited/express freight or air freight charter options can rescue most situations with our cost-effective services.
Whether you are shipping heavy item or a group of heavy machinery, pelletized or crated, we will evaluate your freight size and budget to assist you in the most appropriate aircraft selection for industrial machinery or a mobile hospital.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are hiring a Customer Service Representative with excellent communication skills and a great work ethic to manage customer queries and complaints ensuring they receive stress-free services/support and all their needs are met timely.
• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess a Bachelor’s Degree in Arts, Social Sciences, or other related fields
• 1 – 2 years of proven customer support experience or experience as a Customer Service Representative
• Advanced computer literacy especially with the use of MS Excel, PowerPoint, Social media, Email marketing tools, and Database.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent telephone etiquette.

Application Closing Date
28th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: reachus@shiptonaija.com  using the Job Title as the subject of the email.

Job Title: Product Owner

Location: Nigeria
Employment Type: Full-time

Job Summary

• Overseeing all stages of product creation including design and development with the developers and reporting back to the stakeholders for review

Responsibilities

• Collaborating with team leads and the CEO to understand and anticipate the needs of each and translate them into product requirements
• Report directly to the IT manager and CEO
• Defining the vision for the team’s product
• Creating a product roadmap based on this vision
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development with the developers and reporting back to the stakeholders for review
• Developing user stories in collaboration with all team leads
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints
• Organizing review meetings with external people to review the product and give feedback
• Report directly to the IT manager and CEO
• Oversee the backlog of improvements and defects, defining the requirements and acceptance criteria
• Facilitate release management and coordinate communications around product enhancements and releases
• Work with 3rdparty project managers to ensure timely delivery of product capabilities to market
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Define and manage the execution of the strategic roadmap for expanding the business.

Requirements

• Candidates should possess a Bachelor’s Degree with 3 – 4 years relevant work experience.
• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development architecture
• Ability to prioritize effectively
• Excellent understanding of user-centered design principles
• Excellent oral and written communication
• Ability to work with large teams
• Knowledge of design quality standards.

Application Closing Date
25th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: reachus@shiptonaija.com  using the Job Title as the subject of the email.

Job Title: Sales Representative

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking for an experienced, passionate, motivated Sales Representativeto join our sales team! As our Sales Representative, your primary responsibility will be to drive our business success by implementing a solid and sustainable sales strategy.
• Your main goal will be to turn leads and prospects into paid users.

Responsibilities

• Learn details about our products and services
• Understand all the prospect’s needs, problems, or wants
• Find prospects and leads
• Schedule meetings and presentations with prospects
• Explain how our solutions align with their pain points
• Stay current with trends and competitors to identify improvements or recommend new products
• Build and maintain professional networks
• Preparing weekly and monthly reports.

Requirements

• Minimum academic qualification of Bachelor’s Degree in Accounting or related field.
• Minimum of 3 years experience in sales.
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with customers.
• Passionate about sales.
• Proven record of successful deals closed.
• Ability to create and deliver presentations.
• Preferably Female for gender balance.

Application Closing Date
28th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: reachus@shiptonaija.com using the Job Title as the subject of the email.

Job Title: Operations Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• Our expanding company is seeking to hire an Operations Manager to join our leadership team. You will provide inspired leadership for the operation of our new office in Yaba, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
• You will also be assisting our Human Resources department with recruiting when necessary and helping promote a company culture that encourages morale and performance.
• Successful candidates will have a Bachelor’s Degree in Operations Management (or a related field) and have prior experience in a management or leadership position. A deep understanding of financial management is also a plus.

Responsibilities

• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the central Management team to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support workers’ communication with the management team.

Requirements

• Bachelor’s Degree in Operations Management (or a related field)
• 4 – 6 years relevant work experience.
• Experience in management, operations, and leadership.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.

Application Closing Date
25th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: reachus@shiptonaija.com using the Job Title as the subject of the email.

Job Title: Packager

Location: Nigeria
Employment Type: Full-time

Job Summary

• As one of the largest shipping companies in Nigeria, we rely on the efficiency and effectiveness of our packager. From our warehouses to our sales floors, we depend on the focus and strength of these assembly professionals.
• We are currently seeking a packager for our branch office at Yaba, where you will pack the finished product in accordance with standard packaging procedures while maintaining quality standards and efficient production.
• Our ideal candidate is exceptionally detail-oriented and able to track and complete multiple facets of product packaging to ensure shipment safety to any destination worldwide.

Objectives of this Role

• Follow company packing procedures and standards
• Handle inventory with care and attention to detail
• Adhere to safety programs and compliance for a safe work environment
• Follow company safety policies and procedures, and encourage other associates to do the same
• Ensure product orders are packed and moved carefully
• Inspect, weigh, and package products
• Verify compliance with quality, safety, production standards, work rules, and efficient operation of equipment
• Maintain a clean and safe work environment

Skills and Qualifications

• SSCE and above
• At least 18 years old
• Able to lift items weighing up to 25kg
• Able to stand up to 4 hours at a time
• Detail-oriented

Preferred Qualifications:

• Fluent in English speaking and writing
• Experience working in the warehouse and packaging environment.

Application Closing Date
29th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: reachus@shiptonaija.com using the Job Title as the subject of the email.